Operations and Services Specialist
Job Summary
Job Description
We are looking for a talented individual to join our Operations team at Marsh McLennan. This hybrid role, based in Mexico City, requires working at least three days a week in the office. The Operations and Service Specialist will be responsible for providing excellent customer service in fleet and heavy equipment insurance, while maintaining strong client relationships.
Must have:
- Ensure timely and accurate production/processing of complex documents/information, including report preparation.
- Maintain a basic understanding of relevant insurance aspects and legislation.
- Possess knowledge of flexible insurance products (dental, vision, funeral, etc.).
- Provide advice and support to employees regarding policy usage.
- Clarify claims (reimbursements, scheduling, direct payment) and manage policy movements (registrations, cancellations, corrections, renewals).
- Analyze and review policies.
- Completed Bachelor's degree in economic-administrative, actuarial, or related fields.
- 1 to 2 years of experience in similar positions.
- Intermediate Excel skills, including data cross-referencing and pivot tables.
- Intermediate Power Point skills.
- Experience with insurance platforms.
Good to have:
- Basic to intermediate English
- Teamwork
- Communication skills
- Activity control
- Customer service
- Attention to detail
4 skills required
Job Details
Operations and Services Specialist
We are looking for a talented individual to join our Operations team at Marsh McLennan. This role will be based in Mexico City. It is a hybrid position that requires working at least three days a week in the office. The Operations and Service Specialist will be responsible for providing excellent customer service in fleet and heavy equipment insurance, and maintaining strong client relationships.
We will count on you to:
- Ensure the timely and accurate production/processing of complex documents/information (includes report preparation).
- Maintain a basic understanding of relevant core insurance aspects and related legislation (customer awareness) and strengthen established relationships.
- Have knowledge of flexible insurance (dental, vision, funeral, etc.).
- Advise and support employees regarding the use of their policies.
- Have experience in clarifying claims (reimbursements, scheduling, direct payment) and movements (registrations, cancellations, corrections, cancellations, renewals).
- Analyze and review policies.
What you need to have:
- Completed Bachelor's degree in economic-administrative, actuarial, and/or related areas.
- 1 to 2 years of experience in similar positions.
- Intermediate Excel (data cross-referencing and pivot tables).
- Basic - intermediate English is a plus.
- Intermediate Power Point.
- Experience in insurance platforms.
What makes you stand out:
- Teamwork.
- Communication skills.
- Activity control.
- Customer service.
- Attention to detail.
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About The Company
Marsh McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 76,000 colleagues advise clients in over 130 countries. With annualized revenue approaching $17 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advancedrisk,reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients.
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