Technical Support Engineer

About AiDASH

AiDASH is making critical infrastructure industries climate-resilient and sustainable with satellites and AI. Using our full-stack SaaS solutions, customers in electric, gas, water utilities, transportation, and construction are transforming asset inspection and maintenance - and complying with biodiversity net gain mandates and carbon capture goals. AiDASH exists to safeguard critical infrastructure and secure the future of humanAIty™. Learn more at www.aidash.com

We are a Series C climate tech startup backed by leading investors, including Shell Ventures, National Grid Partners, G2 Venture Partners, Duke Energy, Edison International, Lightrock, Marubeni, among others. We have been recognized by Forbes two years in a row as one of “America’s Best Startup Employers.” We are also proud to be one of the few climate software companies in Time Magazine’s “America’s Top GreenTech Companies 2024”. Deloitte Technology Fast 500™ recently ranked us at No. 12 among San Francisco Bay Area companies, and No. 59 overall in their selection of the top 500 for 2024.

Join us in Securing Tomorrow!

The Role

Our customers rely on AiDASH to keep critical infrastructure running — from utilities and energy to transportation. When they raise an issue, it’s not just a ticket; it’s a risk to their operations and reputation. As a Tech Support Engineer, you will be the backbone of our support function, ensuring customer problems are diagnosed, debugged, and resolved with speed and accuracy.

How you'll make an impact:

• Act as the primary L2 escalation point for technical issues, with flexibility to handle L1 when needed.
• Troubleshoot and debug backend and application issues using Java, Python, and SQL; handle frontend queries with basic React knowledge.
• Analyse logs, replicate issues, and perform root cause analysis; deliver workarounds or fixes to keep customers moving.
• Collaborate with Product, Engineering, and Customer Success to drive multi-team resolutions and systemic improvements.
• Document solutions, build knowledge base content, and strengthen support workflows.
• Work in night shifts to ensure uninterrupted global support.

What we're looking for:

• 5+ years of experience in SaaS support, solutions engineering, or technical troubleshooting.
• Proven expertise in L2 support with exposure to L1 responsibilities.
• Strong debugging and problem-solving mindset across backend, API, and database layers.
• Hands-on with Java/Python, SQL; exposure to React a plus.
• Excellent communicator — clear, concise, and customer-first.
• Comfortable working odd hours, driving critical issues to closure, and collaborating across global teams.

We are proud to be an equal-opportunity employer. We are committed to embracing diversity and inclusion in our hiring practices, and we promote a work environment where everyone, from any race, color, religion, sex, sexual orientation, gender identity, or national origin, can do their best work.

We are committed to providing an inclusive and accessible interview experience for all candidates. Please let us know if you require any accommodation during the interview process, and we will make every effort to meet your needs.