Technical Support Specialist

2 Months ago • 2-5 Years • Customer Service

Job Summary

Job Description

As a Technical Support Engineer at Coupa, you will provide crucial support to enterprise customers using the cloud-based platform. Your role involves answering technical questions, troubleshooting issues, and collaborating with various teams to ensure customer success. You will leverage your technical skills to provide expert guidance on best practices, manage customer production environments, and contribute to the creation of knowledge articles. The role requires a fast learner who is self-motivated and able to work in a fast-paced environment. You will be working with customers directly, and excellent communication skills will be crucial.
Must have:
  • Enterprise support experience (2-5 years).
  • Strong technical knowledge of Linux, Unix, and OS.
  • Interest in learning scripting languages.
  • Understanding of web technologies.
  • Excellent written and verbal communication skills.

Job Details

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.


Why join Coupa?


🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. 


Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. 


The Impact of Technical Support Engineer to Coupa:

 

As a Technical Support Engineer, you will be pivotal in supporting enterprise customers utilizing our cloud-based platform, contributing to a dynamic global team dedicated to exceeding customer expectations and fostering their success.

In this role, you will leverage a curious and sharp technical acumen to provide customers with expert guidance on best practices.



What you'll do:
  • Answer ‘how to’ technical and application configuration questions to our enterprise customers.
  • Assist in troubleshooting 2nd level technical issues.
  • Work with other business units, including the Integration team, Operations, Engineering/Development team and Customer Success, as required to ensure our customers' success.
  • Be responsible for customer production environments.
  • Build 'knowledge articles' in Coupa’s knowledge base for customers' use.


What you will bring to Coupa:
  • Must be a fast learner, self-motivated, and able to work in a fast-paced environment with at-least 2 to 5 years of Enterprise support experience.
  • Strong technical knowledge, including Linux, Unix, and familiarity with other Operating Systems.
  • Interest in learning scripting languages (e.g., Bash, Shell, Python) and understanding of web technologies (XML, XSLT, DOM, HTML).
  • Ability to articulate solutions to complex technical problems clearly and simply with excellent written and verbal communication skills.
  • Experience working directly with external customers in a support environment, preferably in an enterprise software setting.


Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. 


Please be advised that inquiries or resumes from recruiters will not be accepted.


By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.

Similar Jobs

fortis games - Senior Analytics Engineer

fortis games

Portugal (Remote)
• 2 Weeks ago
Evolution  - Technical Compliance Team Lead

Evolution

St. Julian's, Malta (On-Site)
• 5 Months ago
Aftershock Media Group - Director of Accounts, Influencer Marketing

Aftershock Media Group

(Remote)
• 4 Months ago
welevel  - Founders Associate

welevel

Munich, Bavaria, Germany (On-Site)
• 1 Year ago
Clearwater Analytics - Software Development Engineer

Clearwater Analytics

Noida, Uttar Pradesh, India (On-Site)
• 1 Month ago
USE Insider - Technical Support Specialist

USE Insider

Berlin, Berlin, Germany (Hybrid)
• 3 Months ago
Glean - Technical Support Manager

Glean

Bengaluru, Karnataka, India (On-Site)
• 1 Week ago
Lightcast - Jr. Customer Success Manager

Lightcast

United States (Remote)
• 1 Month ago
Techland - Technical Support Specialist (with English)

Techland

Warsaw, Masovian Voivodeship, Poland (On-Site)
• 6 Months ago
Enphase Energy - Customer Service Manager

Enphase Energy

Bengaluru, Karnataka, India (On-Site)
• 3 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

GameChanger - Senior Full Stack Software Engineer, Video Platform

GameChanger

New York, New York, United States (Remote)
• 3 Months ago
Hudl - Group Product Manager (Fan Engagement)

Hudl

Omaha, Nebraska, United States (On-Site)
• 1 Week ago
PwC - Associate – Manager of Energy Transition

PwC

Jakarta, Indonesia (On-Site)
• 1 Year ago
NinjaVan - Field Sales Executive

NinjaVan

Pekalongan, Central Java, Indonesia (Hybrid)
• 1 Month ago
Riot Games - Manager, Competitive Operations

Riot Games

Los Angeles, California, United States (On-Site)
• 3 Months ago
Team Liquid - Project Manager (Agency)

Team Liquid

Jakarta, Indonesia (On-Site)
• 2 Months ago
Toast - Territory Account Executive

Toast

Allentown, Pennsylvania, United States (On-Site)
• 1 Week ago
Social Discovery Group - VP of Finance

Social Discovery Group

Spain (Remote)
• 9 Months ago
Contentstack - Talent Acquisition Specialist - EMEA

Contentstack

(Remote)
• 1 Week ago
Veeam Software - Veeam Backup for Databases Engineer

Veeam Software

Bengaluru, Karnataka, India (On-Site)
• 1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Pune, Maharashtra, India

clevertap - Senior Director - Product Marketing

clevertap

Mumbai, Maharashtra, India (On-Site)
• 2 Weeks ago
Addepar - Sr. Frontend Software Engineer

Addepar

Pune, Maharashtra, India (On-Site)
• 2 Months ago
PwC - IN-Senior Associate_ Java/IT _Utility transformation _Advisory_MUMBAI

PwC

Mumbai, Maharashtra, India (On-Site)
• 8 Months ago
Arrise Solutions (India)   - Data Scientist - Recommender S/m's

Arrise Solutions (India)

Hyderabad, Telangana, India (On-Site)
• 9 Months ago
Qualcomm - CPU Physical Design CAD Engineer

Qualcomm

Bengaluru, Karnataka, India (On-Site)
• 1 Month ago
Eccentric - Associate Project Manager

Eccentric

Mumbai, Maharashtra, India (On-Site)
• 2 Months ago
Addepar - Staff Software Engineer - Data Platform

Addepar

Pune, Maharashtra, India (Hybrid)
• 2 Months ago
T systems - SAP Basis Technical Consultant - Hana, Sybase

T systems

Pune, Maharashtra, India (On-Site)
• 6 Days ago
Fi - Executive Assistant

Fi

Bengaluru, Karnataka, India (On-Site)
• 1 Year ago
MiQ - Senior Data Scientist

MiQ

Bengaluru, Karnataka, India (Hybrid)
• 1 Month ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

Sporty - MX Customer Success Team Lead

Sporty

Mexico (On-Site)
• 1 Month ago
playrix  - Customer Support Team Lead

playrix

Ireland (Remote)
• 5 Months ago
Ion - Senior Technical Support Analyst, Jersey City - 7537

Ion

Jersey City, New Jersey, United States (On-Site)
• 9 Months ago
OKX - Senior Agent, Customer Service

OKX

Budapest, Hungary (Hybrid)
• 2 Months ago
Zones - Desktop Support Technician

Zones

Hopkinsville, Kentucky, United States (On-Site)
• 1 Month ago
Homa Games - Customer Support Lead: Mobile Games

Homa Games

France (Remote)
• 6 Days ago
Wolters Kluwer - Customer Service Representative

Wolters Kluwer

United States (Remote)
• 1 Week ago
Veeam Software - Customer Success Representative

Veeam Software

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
• 3 Days ago
USE Insider - Customer Success Manager

USE Insider

Istanbul, İstanbul, Türkiye (On-Site)
• 9 Months ago
CGS Carrers - Technical Support Analyst

CGS Carrers

Braga, Braga, Portugal (On-Site)
• 2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

London, England, United Kingdom (Remote)

Bogotá, Bogota, Colombia (Hybrid)

Bogota, Colombia (Hybrid)

Atlanta, Georgia, United States (Remote)

Brasília, Federal District, Brazil (Remote)

Dublin, County Dublin, Ireland (Remote)

Ann Arbor, Michigan, United States (Remote)

Los Angeles, California, United States (Remote)

Charlotte, North Carolina, United States (Remote)

View All Jobs

Get notified when new jobs are added by Coupa

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug