About the job

SummaryBy Outscal

NetherRealm Studios seeks a Technical Support Specialist with Level II Service Desk experience to provide support for internal and external console game development requests and game development system environments. Must have basic understanding of PC hardware components and desktop operating systems, strong customer service skills, proficiency in using troubleshooting tools, and ability to work in a multiplatform hardware environment.

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

The Job

NetherRealm Studios, a leading video game developer is looking for a Technical Support Specialist (preferably with Level II Service Desk Experience) to join their IT Team. This position will work closely with other Technical Support Specialist and the industry leading game development disciplines to provide technical service and support to the NetherRealm Console team working on our latest game titles. In addition, this individual will participate in researching innovative solutions for various cross discipline systems, applications and processes as well being a key member in mission critical projects, software/hardware installation and configuration, problem resolution and performance tuning. The Technical Support Specialist will also represent our studio in various enterprise efforts as directed by the IT Director and will be expected to help bring a high level of support by keeping within the standards and service levels set by the NRS Game Technology Services.

The Daily
1.    Provide day-to-day support for all internal and external console game development requests, and game development system environments.
2.    Provide day-to-day support for all conference rooms and specialized rooms including Facial Scan, MoCap and the Stream Room
3.    Maintain PCs (MacOS & Windows OS), peripherals, and assist in installing, integrating, and configuring new computer systems and hardware for users.
4.    Assist with access to WAN, LAN, print, and network services, remote access, and access to application, infrastructure, and SaaS applications.
5.    Maintain inventory of all assets and create documentation for tools, asset tracking, systems, processes, and procedures utilized by the desktop support team when a new system or process is implemented, or when needed documentation is absent.

The Essentials
•    Basic understanding of PC hardware components and desktop operating systems
•    Ability to learn quickly and work effectively in a fast-paced environment
•    Strong customer service skills
•    Ability to work independently and as part of a team
•    Proficient in using troubleshooting tools (Resource Monitor, ProcMon, Sysinternals, etc)
•    Ability to work in a multiplatform hardware environment (PC, MAC, RAID, IOS, Android and some Linux)
The Nice to Haves
•    Skilled in installation and administration of operating systems (Microsoft OS and macOS)
•    Must be self-motivated, a team player and able to immediately contribute
•    Must be able to learn quickly in a highly technical, fast paced and deadline intensive environment
•    Excellent organizational, time management, project management and service delivery skills are required
•    Excellent written and oral communication skills are required
•    Experience in a role involving direct customer contact (internal and external customers)
•    Must be able to lift up to 75 pounds as needed
 

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/  along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

If you’re a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at recruitadmin@wbd.com.

About The Company

Applicants – please be advised that all email correspondence by official Warner Bros. Games recruiters will come from the @lith.com, @warnerbros.com or @wbgames.com domains. Our agency recruiters who reach out through LinkedIn will also properly identify themselves as employees of the companies that work with us. All other parties claiming to be our recruiters are not affiliated with Warner Bros. Games, Monolith or any of our studios. Please take care not to share your personal information with these contacts, nor click on any links embedded in their messages. If you have any questions, you can reach out to us directly at recruiting@wbgames.com.

Warner Bros. Games brings some of the most iconic characters and stories in entertainment to life through videogame development. With multiple world class development studios located across North America and the UK, our teams are made up of top talent in the industry. We strive for an open and collaborative culture where our people can do what they do best – making great games.

Our 11 studios include: 

Warner Bros. Games (Burbank, CA)

linkedin.com/company/warnerbrosgames

Warner Bros. Games San Francisco (San Francisco, CA)

linkedin.com/company/warner-bros-games-san-francisco

Warner Bros. Games San Diego (Carlsbad, CA)

linkedin.com/company/wb-games-san-diego

Warner Bros. Games Boston (Needham, MA)

linkedin.com/company/wbgamesboston

Warner Bros. Games New York (Troy, NY)

linkedin.com/company/wb-games-ny

Warner Bros. Games Montreal (Montreal, CA)

linkedin.com/company/wb-games-montreal-inc-

NetherRealm Studios (Chicago, IL)

linkedin.com/company/netherrealm-studios

Monolith Productions (Kirkland, WA)

linkedin.com/company/monolith-productions

Avalanche (Salt Lake City, UT)

linkedin.com/company/avalanche-software

Rocksteady Studios (London, UK)

linkedin.com/company/rocksteady-studios-ltd

TT Games (Maidenhead, UK)

linkedin.com/company/tt-games-ltd 

View All Jobs

Similar Jobs

PlayStation Global - IT Support Specialist

Oregon, United States (On-Site)

Sperasoft - Tool Support Specialist (Yerevan)

Yerevan, Armenia (On-Site)

Ember Lab - IT Support Specialist (Onsite)

California, United States (On-Site)

The Workshop - Desktop Support Specialist

Andalusia, Spain (On-Site)

Evolution - IT Support Specialist

Kaunas County, Lithuania (On-Site)

Nintendo - Configuration Support Specialist

Washington, United States (Hybrid)

Amber - Technical Support Specialist

Bucharest, Romania (On-Site)

Similar Skill Jobs

Overwolf - Legal Counsel

Tel Aviv District, Israel (On-Site)

Tencent - Senior Strategic Sales Executive

Riyadh Province, Saudi Arabia (On-Site)

Tencent - Senior IT Infrastructure Engineer

Quebec, Canada (On-Site)

InMobiInMobi - SDE III - Devops

Karnataka, India (On-Site)

Keywords Studios (Player Support) - SSC Payments Coorindator

Lombardy, Italy (Hybrid)

socialpoint - Director of Product

Catalonia, Spain (Hybrid)

CD PROJEKT RED - Engineer, Characters

Masovian Voivodeship, Poland (On-Site)

Jobs in Chicago, Illinois, United States

Trackman - Nashville Sales Representative

Tennessee, United States (Remote)

Xsolla - Senior Accountant

California, United States (Hybrid)

Tencent - Senior IT Project Manager – Studio Enablement

California, United States (On-Site)

Evolution - Junior Legal Counsel

Michigan, United States (On-Site)

Take-Two Interactive - Counsel, Trust & Safety

Texas, United States (Hybrid)

Evolution - Junior Legal Counsel

Connecticut, United States (On-Site)

Ubisoft - Specialist, Player Experience Interactions

North Carolina, United States (Hybrid)

umusic - Coordinator, Promotion

Tennessee, United States (On-Site)

PTW - Senior Accountant/Finance Lead

South Carolina, United States (On-Site)

PTW - Senior Accountant/Finance Lead

California, United States (On-Site)

Software Engineering Jobs

Regression Games - Senior Software Engineer

Usa / Na (Remote)

Sporty Group - QA Manual Engineer

Worldwide (Remote)

Tencent - Senior IT Project Manager – Studio Enablement

California, United States (On-Site)

Tencent - Senior IT Infrastructure Engineer

Quebec, Canada (On-Site)

Aristocrat Gaming - Sr Test Engineer II

Uttar Pradesh, India (Hybrid)

Aristocrat Gaming - QA Manual

Masovian Voivodeship, Poland (Hybrid)

Cloud Imperium Games - Executive Assistant

England, United Kingdom (On-Site)

Cloud Imperium Games - Relocation & Onboarding Specialist

England, United Kingdom (On-Site)

InMobiInMobi - SDE III - Devops

Karnataka, India (On-Site)

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug