Technical Writer

About Company

Concentrix is a technology-enabled global business services company specializing in customer engagement and business performance. With more than 4,00,000 staff, Concentrix is present across 40 countries and six continents. We are considered as a category leader in the CXM (Customer Experience Management) Services. You may please visit the website-www.concentrix.com

Role - Technical Writer

Experience - 7 to 11 Years

Location - PAN INDIA

Mode of work - Remote Opportunity

Job Specifications

· Job Description:–

• Expert in English Language
• Handling end-to-end Product Documentation that includes User Manual, Integration Guide, Release Notes, API Guide
• Created, edited, and reviewed User Manuals, Online Helps, Release Notes, and Reference Guides, Installation Manual, Integration Guide, API Guide, and Configuration Manual.
• UI and API documentation

Previous experience writing documentation and procedural materials for multiple audiences

• Develop comprehensive documentation that meets organizational standards

• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content

• Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success

• Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications

• Evaluate current content and develop innovative approaches for improvement

• Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements

• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation

• Work with development and support leads to identify all documentation repositories, revise, and edit, and determine the best solution for data compilation and centralized storage

• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

• Superior written and verbal communication skills, with a keen eye for detail

• Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content.

Notice Period: Only preferring 0-15 days

Interested candidate can email their resumes with detailed projects worked on so far to Vivek.kaul@concentrix.com