Technology Support Engineer

Job Description

Project Role : Technology Support Engineer

Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills : Network Infrastructures

Good to have skills : NA

Minimum 3 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary: As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. Collaboration with vendors and service management teams will be essential as you analyze and resolve issues, contributing to the overall efficiency and reliability of the technology infrastructure. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and maintenance of documentation related to system configurations and procedures. - Participate in training sessions to enhance team knowledge and skills. Professional & Technical Skills: - Must To Have Skills: Proficiency in Network Infrastructures. - Good To Have Skills: Experience with network monitoring tools. - Strong understanding of network protocols and architectures. - Experience in troubleshooting network connectivity issues. - Familiarity with firewall configurations and security protocols. Additional Information: - The candidate should have minimum 3 years of experience in Network Infrastructures. - This position is based at our Bengaluru office. - A 15 years full time education is required.