UX Designer

About Us:

Helpshift is a leading SaaS company providing innovative customer service solutions to gaming companies worldwide. Our platform helps gaming companies resolve customer issues efficiently and effectively. With over a decade of experience, we’re now leveraging cutting-edge AI and analytics to redefine the customer service experience. Join our collaborative, fast-paced team and help us create intuitive, visually stunning designs that delight our users.

Job Description:

We’re looking for a UX Designer with a passion for creating seamless, user-centered experiences and a strong eye for visual design. You’ll work closely with Product Managers, Developers, and other Designers to deliver features that enhance our platform’s usability and aesthetics. If you’re excited about solving complex problems, contributing to a design system, and working in a supportive, fast-paced environment, we’d love to hear from you!

Role:

• Design Intuitive User Flows: Create wireframes, prototypes, and high-fidelity designs for new features and improvements using Figma.
• Enhance Visual Design: Deliver visually appealing UI designs that align with our brand and design system, while ensuring consistency across the platform.
• Collaborate Cross-Functionally: Work closely with Product Managers to understand requirements and with Developers to ensure designs are implemented accurately.
• Contribute to the Design System: Use and evolve our existing design system, adding new components and patterns as needed.
• Advocate for Users: Incorporate user feedback and best practices to create designs that are both functional and delightful.
• Iterate and Improve: Participate in design reviews, gather feedback, and iterate on designs to ensure the best possible outcomes.

Requirements

• 1-3 years of experience in UX/UI design, preferably in SaaS or enterprise software.
• Strong Portfolio: Showcase your ability to design user-centered, visually appealing interfaces and solve complex UX problems.
• Proficiency in Figma: Demonstrated experience using Figma for wireframing, prototyping, and high-fidelity design.

Benefits

• Hybrid setup
• Worker's insurance
• Paid Time Offs
• Other employee benefits to be discussed by our Talent Acquisition team in India.

Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status

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