UX Research Intern
Job Summary
Job Description
Progress is seeking a curious and motivated UX Research Intern to support the ShareFile UX team in shaping the future of their product experiences. The intern will collaborate with UX Researchers, Designers, and Product Managers to uncover insights driving user-centric decisions in areas like user retention, data security, and collaboration workflows. This role is ideal for students or recent graduates passionate about user experience, behavioral insights, and real-world impact through research. The internship offers hands-on experience in planning and conducting user research studies, managing logistics, analyzing data, creating research summaries, and contributing to product direction.
Must have:
- Student or recent graduate in Design, HCI, Psychology, Sociology, or related field
- Interest/experience in user research or UX design
- Comfortable with remote tools and global teams
- Strong communication and collaboration skills
- Willingness to learn and iterate
Good to have:
- Familiarity with research tools (Figma, Maze, Dovetail, Pendo, Google Forms)
Perks:
- Paid internship with competitive stipend
- Access to internal training
- UX mentorship
- Networking opportunities
7 skills required
Job Details
We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease.
We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Senior Manager, Sales and help us do what we do best: propelling business forward.
ShareFile by Progress is a secure file sharing and content collaboration platform that empowers professionals to collaborate easily and securely across devices and locations. Our product teams are focused on delivering seamless, compliant, and customer-first experiences for industries such as legal, finance, healthcare, and beyond.
About the Internship
- We are looking for a curious and motivated UX Research Intern to support the ShareFile
- UX team in shaping the future of our product experiences. You will collaborate with UX
- Researchers, Designers, and Product Managers to uncover insights that drive user-centric
- decisions across key initiatives like user retention, data security, and collaboration
- workflows.
- This role is perfect for students or recent graduates passionate about user experience, behavioral insights, and real-world impact through research.
What You’ll Do :
- Assist in planning and conducting user research studies (interviews, usability
- tests, surveys) across global user bases.
- Help manage research logistics such as participant recruitment, session
- scheduling, and documentation.
- Collaborate with researchers and designers to analyze both qualitative and
- quantitative data and turn findings into actionable insights.
- Create user personas, journey maps, and visual research summaries to share
- across the team.
- Support in designing survey instruments (e.g., using Pendo or other tools) and
- interpreting results.
- Contribute to cross-functional workshops that support shaping product direction.
Who You Are
- A student or recent graduate in Design, HCI, Psychology, Sociology,
- Anthropology, or a related field.
- Demonstrated interest or experience in user research, UX design, or product
- thinking.
- Comfortable working with remote tools and teams across time zones.
- Strong communication skills and a willingness to learn, iterate, and collaborate.
- Bonus: Familiarity with research tools like Figma, Maze, Dovetail, Pendo, or Google
- Forms.
You’ll Thrive Here If You
- Are curious and empathetic, always asking “why” behind user behavior.
- Enjoy collaborating across disciplines and learning from others.
- Have a passion for turning messy data into clarity and insights.
- Want to contribute to a real product used by thousands of professionals worldwide.
What You’ll Gain
- Hands-on experience working on real-`world B2B product challenges.
- Exposure to end-to-end UX research processes in a cross-functional
- environment.
- Mentorship from experienced researchers and designers.
- A chance to shape the future of a trusted enterprise product.
Stipend & Benefits
- This is a paid internship, with a competitive monthly stipend.
- You’ll have access to internal training sessions, UX mentorship, and networking opportunities across ShareFile teams.
Together, We Make Progress
Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!
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About The Company
Progress (Nasdaq: PRGS) empowers organizations to achieve transformational success in the face of disruptive change. Our software enables our customers to develop, deploy and manage responsible AI-powered applications and experiences with agility and ease. Customers get a trusted provider in
Progress, with the products, expertise and vision they need to succeed. Over 4 million developers and technologists at hundreds of thousands of enterprises depend on Progress. Learn more at www.progress.com.
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