Virtual Desktop Engineer/Desktop Engineer

We have an opening for a Virtual Desktop Engineer/Desktop Engineer.  Working closely with the Desktop Services engineering team, you will operate, and support enterprise class desktop management systems used to support the mission of the lab.  This position is in the Information Technology Solutions Division (ITSD) within the Computing Directorate, in support of the LivIT Program.

This position requires full-time on-site presence due to the nature of the work.

This position will be filled at either level based on knowledge and related experience as assessed by the hiring team. Additional job responsibilities (outlined below) will be assigned if hired at the higher level.

You will 

• Recommend, justify, and implement operational service level improvements using an accepted change control methodology.
• You will interface directly with end users and work with the engineering team in the performance of root cause analysis of reported problems.
• Travel up to 50% to support remote sites throughout the United States.
• You will work with Engineering and management in the planning of project milestones and staff expansion.
• Design and deliver creative solutions and resolve problems in a timely and proactive manner while collaborating within a diverse group.
• Ensure service levels are met and highest levels of service reliability are maintained.
• Define and maintain support documentation and procedures.
• Be a team player, maintain appropriate technology, computer security, and safety knowledge.
• Lead and mentor junior operations team members in best practices and procedures.
• Perform other duties as assigned.

Additional job responsibilities, at the 393.2 level

• Manage multiple complex parallel tasks and priorities of customers and stakeholders, ensuring deadlines are met, while leveraging team member’s skills.
• Leverage tools and develop procedures to improve windows configuration management services and automate various complex tasks.

• Ability to secure and maintain a U.S. DOE Q-level security clearance which requires U.S. citizenship.
• Bachelor’s degree in Computer Science, Computer Engineering or related field, or the equivalent combination of education and related experience.
• Proficiency supporting a VMWare Horizon VDI environment.
• Experience effectively working in a dynamic, technical team environment with competing priorities.
• Proficient written and verbal communication and strong interpersonal skills, ability to interact with all levels of management and staff as well as outside vendors, contractors, service providers and consultants.
• Ability to troubleshoot complex network environments.

Additional qualifications at the 393.2 level

• Substantial experience architecting and administering highly redundant and fault tolerant enterprise Windows server environments including deployment, patching, monitoring, backup and repairing.
• Advanced ability to provide innovative approaches and apply new technologies to broadly defined tasks and projects.

Qualifications We Desire

• Significant experience automating Windows server and Desktop builds.
• Familiarity with Cisco IOS
• Knowledge of thin client administration and support.

#LI-Onsite

Position Information

This is a Career Indefinite position, open to Lab employees and external candidates.

Why Lawrence Livermore National Laboratory?

• Included in 2025 Best Places to Work by Glassdoor!
• Flexible Benefits Package
• 401(k)
• Relocation Assistance
• Education Reimbursement Program
• Flexible schedules (*depending on project needs)
• Our values - visit https://www.llnl.gov/inclusion/our-values

Security Clearance

This position requires a Department of Energy (DOE) Q-level clearance.  If you are selected, we will initiate a Federal background investigation to determine if you meet eligibility requirements for access to classified information or matter. Also, all L or Q cleared employees are subject to random drug testing.  Q-level clearance requires U.S. citizenship. 

Pre-Employment Drug Test

External applicant(s) selected for this position must pass a post-offer, pre-employment drug test. This includes testing for use of marijuana as Federal Law applies to us as a Federal Contractor.

Wireless and Medical Devices

Per the Department of Energy (DOE), Lawrence Livermore National Laboratory must meet certain restrictions with the use and/or possession of mobile devices in Limited Areas. Depending on your job duties, you may be required to work in a Limited Area where you are not permitted to have a personal and/or laboratory mobile device in your possession.  This includes, but not limited to cell phones, tablets, fitness devices, wireless headphones, and other Bluetooth/wireless enabled devices.  

If you use a medical device, which pairs with a mobile device, you must still follow the rules concerning the mobile device in individual sections within Limited Areas.  Sensitive Compartmented Information Facilities require separate approval. Hearing aids without wireless capabilities or wireless that has been disabled are allowed in Limited Areas, Secure Space and Transit/Buffer Space within buildings.

How to identify fake job advertisements

Please be aware of recruitment scams where people or entities are misusing the name of Lawrence Livermore National Laboratory (LLNL) to post fake job advertisements. LLNL never extends an offer without a personal interview and will never charge a fee for joining our company. All current job openings are displayed on the Career Page under “Find Your Job” of our website. If you have encountered a job posting or have been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond.

To learn more about recruitment scams: https://www.llnl.gov/sites/www/files/2023-05/LLNL-Job-Fraud-Statement-Updated-4.26.23.pdf

Equal Employment Opportunity

We are an equal opportunity employer that is committed to providing all with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin, ancestry, sex, sexual orientation, gender identity, disability, medical condition, pregnancy, protected veteran status, age, citizenship, or any other characteristic protected by applicable laws.

Reasonable Accommodation

Our goal is to create an accessible and inclusive experience for all candidates applying and interviewing at the Laboratory.  If you need a reasonable accommodation during the application or the recruiting process, please use our online form to submit a request. 

California Privacy Notice

The California Consumer Privacy Act (CCPA) grants privacy rights to all California residents. The law also entitles job applicants, employees, and non-employee workers to be notified of what personal information LLNL collects and for what purpose. The Employee Privacy Notice can be accessed here.