VP, Customer Modernization & SaaS Migrations
Job Description
- Experience with enterprise-level cloud migrations.
- Security-first mindset.
- Deep understanding of customer success.
- Lead customer migration strategy and execution.
- Build structured modernization programs.
- Lead professional services teams.
- Collaborate with R&D and Product.
- Engage with strategic customers.
- Define and track success metrics.
- Commissions or discretionary bonus
About CyberArk:
CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on X, LinkedIn or Facebook.
CyberArk is seeking a dynamic and strategic Vice President of Customer Modernization & SaaS Migrations to join our Professional Services leadership team. This individual will be responsible for defining and leading the transformation journey of our external customers as they migrate from on-premise or hybrid deployments to CyberArk’s SaaS platforms. The ideal candidate is a passionate change agent who understands customer success, professional services, and enterprise-level cloud migrations, with a security-first mindset rooted in cybersecurity best practices. This is a highly visible role that involves close coordination with R&D, product, and global partners to deliver seamless, value-driven customer transformations.
Key Responsibilities:
- Customer Migration Strategy: Lead the development and execution of CyberArk’s global customer migration framework, ensuring scalable, efficient, and secure transitions to our SaaS offerings.
- Modernization Programs: Build structured, outcome-based modernization programs to guide customers from legacy CyberArk deployments to our latest SaaS solutions—delivering measurable business value and aligning with a security-first architecture.
- Professional Services Leadership: Lead teams across onboarding, technical consulting, customer success, and project management to execute on-time, high-quality migrations aligned with customer outcomes and secure practices.
- R&D & Product Collaboration: Work closely with R&D and Product Management to shape tools, APIs, migration accelerators, and platform enhancements that streamline the migration journey while maintaining CyberArk’s rigorous security standards.
- Global Partner Enablement: Establish and grow deep working relationships with global systems integrators and implementation partners, expanding migration capacity and ensuring consistency in secure service delivery.
- Executive Customer Engagement: Act as an executive sponsor and trusted advisor for strategic customers undergoing migration, ensuring clarity of vision, alignment on goals, and long-term satisfaction with a consistent emphasis on security.
- Metrics & Optimization: Define and track success metrics such as migration velocity, CSAT, deployment completeness, and time-to-value. Identify improvement opportunities and drive execution excellence with secure-by-design principles.
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