VP, Risk and Compliance Operations

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

VP, Risk and Compliance Operations

As a VP, Risk and Compliance Operations, you will be responsible for a global team that focuses on end to end merchant onboarding.  You will play a crucial role in implementing risk management strategies, policies, and procedures. Additionally, you will be responsible for ensuring compliance with regulatory requirements and best practices in the industry. 

What you’ll do

• Leadership and Strategy:
• Provide visionary leadership to the global Merchant Operations team, setting clear objectives and direction.
• Develop and execute the Merchant Operations strategy aligned with the company's goals and values.
• Drive continuous improvement initiatives to enhance Merchant Operations capabilities, efficiency, and customer satisfaction.
• Lead Operations-wide initiatives as part of the senior operations leadership group, ensuring cross-departmental alignment and strategic execution.
• Team Management:
• Manage and mentor a diverse team of Merchant Operations managers and specialists across the globe.
• Foster a collaborative and inclusive work environment that encourages growth, innovation, and teamwork.
• Establish performance metrics and goals, conducting regular performance evaluations and feedback sessions.
• Compliance:
• Balance risk management with commercial objectives, ensuring that compliance strategies support business growth while mitigating risks.
• Own and maintain key relationships with our Compliance team, ensuring the Merchant Operations team adheres to all compliance requirements.
• Commercial:
• Collaborate with commercial stakeholders to enhance the customer experience and support business growth.
• Define and implement innovative strategies to better serve our customers from an operational lens.
• Act as an executive point of escalation for merchants and your team, addressing and resolving high-level issues effectively.
• Cross-Functional Collaboration:
• Collaborate closely with product development, engineering, and commercial teams to align Merchant Operations with product roadmaps and customer needs.
• Engage with key stakeholders to identify trends, opportunities, and challenges in the market and address them proactively.

Who you are

• Proven experience in a leadership role within a global operational organization with a strong track record of driving customer-centric initiatives and improving underlying processes.
• Deep knowledge and ability to navigate the compliance and risk landscapes, understanding their impact on the Merchant Operations department.
• Demonstrated ability to lead, motivate, mentor and develop distributed teams across diverse cultures, regions and locations.
• Exceptional communication and interpersonal skills to collaborate with internal teams and customers.
• In-depth knowledge of merchant operations best practices, tools, and technologies, with a strategic mindset and the ability to align merchant operations with overall business objectives.
• You are innovative, with strong problem-solving capabilities and able to define robust processes and procedures.
• You are able to stay connected to the priorities across merchant operations, allowing you to deep-dive into the areas that need the most attention based on business needs. 
• Ability to drive innovation and product optimizations by effectively influencing relevant stakeholders in product and compliance.
• Payments or Fintech experience is not required, but you must be able to communicate your enthusiasm for the space.

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of either our Amsterdam or Madrid offices. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.