Workplace Reception

Position Summary:

As the first point of contact, the Workplace Reception role acts as an Experience Ambassador for Lytx to employees, visitors, clients, and guests. This role is critical in creating a lasting, positive impression on everyone who comes to our office. This role requires superior customer service as well as administrative duties and tasks to support the Workplace and HR teams. Our ideal candidate will be passionate about representing Lytx’s culture and values by providing an exceptional experience to our team, clients, and vendors. Opportunity to enhance or establish best practices for operating reception for the San Diego office and our growing business.

This role is key to ensuring the delivery of an outstanding visitor and employee experience. It involves greeting visitors, answering incoming calls to the main phone line and managing all guest and operational traffic in a professional and efficient manner. The Workplace Receptionist will be present during normal business hours, Monday – Friday.

Key Duties & Responsibilities:

• Monitors and assigns all incoming work orders to the Workplace team.
• Welcome visitors by greeting them, answering inquiries, and directing them to the appropriate location
• Answer incoming calls to the main line and process calls accordingly.
• Must provide solutions to problems based on knowledge and best judgement
• Provide administrative support related to front desk duties as well as other internal departments such as Workplace, IT, HR and Employee Experience
• Administrative duties include but are not limited to; supply ordering, planning catering for meetings, shipping/receiving of packages, ordering company business cards
• Issuing security badges to employees, visitors and vendors
• Oversee mail services and mail system for all incoming and outbound packages
• Order supplies for all US sites as needed
• Maintain Security and Safety for both employees and visitors by following company procedures
• Maintain a positive attitude and high level of professionalism
• Interact with and support company-wide customer services
• Administers Workplace accounting by creating POs and creating departmental expense reports
• Provide support to executive administrative team for catering, visitors, etc.
• Works with the Workplace and HR team to ensure a great onboarding experience
• Support site events as needed
• Provides training to the Workplace team for cross-functional support
• Provides direction to the day porter on catering, work orders and inventory management
• Other duties as assigned

Education, Experience, and Qualifications Requirements:

• Minimum 2 year of experience in a Facilities Coordinator, Reception, Administrative Assistant or similar position
• Associate degree or equivalent work experience. Bachelor's degree preferred
• Minimum of 1 year in an office environment handling multiple projects and client requests
• Experience with providing a high level of customer service which includes greeting customers, answer incoming calls, managing guest traffic
• Works independently on assignments
• Strong verbal and written communication skills
• Experience and discretion in handling confidential information and circumstances
• Strong organization and planning skills
• Proficient in Microsoft Office suite, including Outlook, Word, PowerPoint
• Professional personal presentation
• Great attention to detail, time management and stress tolerance
• Strong organization and planning skills
• Should be honest, respectful and trustworthy
• Should be flexible, adaptable and be self-motivated
• Flexibility to handle changing priorities and projects as well as make decisions
• Ability to work independently with minimal supervision
• Excellent customer service skills
• Uses judgement in resolving issues

____________

Lytx is powered by cutting-edge technology and Happy People. You want to use your powers

for good, and that’s exactly what we do at Lytx. Our team is made up of hungry, humble, and

capable people who are making a difference every day with technology that helps save lives each

year.

Lytx, Inc. is proud to be an equal opportunity/affirmative action employer and maintains a drug-free workplace. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. EOE/M/F/Disabled/Vet.

Innovation Lives Here

You go all in no matter what you do, and so do we. At Lytx, we’re powered by cutting-edge technology and Happy People. You want your work to make a positive impact in the world, and that’s what we do. Join our diverse team of hungry, humble and capable people united to make a difference.

Together, we help save lives on our roadways.

Find out how good it feels to be a part of an inclusive, collaborative team. We’re committed to delivering an environment where everyone feels valued, included and supported to do their best work and share their voices.

Lytx, Inc. is proud to be an equal opportunity/affirmative action employer and maintains a drug-free workplace. We’re committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. EOE/M/F/Disabled/Vet.