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Amber Studio Careers

Customer Support Agent with English and Chinese

Customer Support Agent

Sr. Game Engineer

Senior Game Economy Designer

Senior Data Analyst

As a Player Support agent, you will be assisting players of a Live game with their queries regarding account settings, gameplay, purchasing, troubleshooting, and other game-related questions. You will gather player data, understand issues, and offer solutions while staying updated on game changes. The role also involves monitoring project productivity and quality, reporting negative trends, and maintaining key performance indicators. We value cultural understanding and strive to provide excellent customer service, demonstrating empathy, proactiveness, and resourcefulness in all interactions. The team is devoted to giving partners incomparable services. 

Localization Quality Assurance (German)

<h5>About us:&nbsp;</h5>At Amber, we're always on the hunt for the most talented individuals in the industry to join our team. We're dedicated to delivering top-notch service to our customers and know that our employees are key to making that happen. We offer attractive compensation packages and plenty of chances to grow with us, and we're always on the lookout for ways to do things better. Our team works together towards common goals and we value each member's contributions to our mission of continuous improvement and innovation.&nbsp;<h5>About the role:&nbsp;</h5>As a Player Support agent, you will be supporting the players of a Live game, assisting them with queries regarding account settings, gameplay, purchasing, basic troubleshooting, and other miscellaneous game-related question they may have.&nbsp;Of course, we are not limiting ourselves just to this, as we want to be as close as we can to the community and listen and gather their valuable feedback when they reach out to us.&nbsp; First and foremost, one of our core values is Culture, and this is reflected in our daily activities.&nbsp;We value each one of our players and we like to consider ourselves as their trusty friends and be there for them whenever they need us.  We are devoted to giving our partners incomparable services by demonstrating exceptional quality, understanding cultural differences, and showing empathy, proactiveness, and resourcefulness.&nbsp;<h5>The Quest:&nbsp;</h5><ul><li style="font-family: 'times new roman' , times;font-size: 12.0pt;">Provide support and answer inquiries for Live Players.&nbsp;</li></ul><ul><li style="font-family: 'times new roman' , times;font-size: 12.0pt;">Gather relevant data from the players, understand the root cause, and offer personalized solutions.&nbsp;</li></ul><ul><li style="font-family: 'times new roman' , times;font-size: 12.0pt;">Constantly keeping yourself updated in terms of game/features/design/procedural changes.&nbsp;</li></ul><ul><li style="font-family: 'times new roman' , times;font-size: 12.0pt;">Be in tune with the project’s productivity and quality targets.&nbsp;</li></ul><ul><li style="font-family: 'times new roman' , times;font-size: 12.0pt;">Carefully check the backlog and report negative trends as soon as possible.&nbsp;</li></ul><ul><li style="font-family: 'times new roman' , times;font-size: 12.0pt;">Maintain healthy KPI results on a daily/weekly/monthly basis.&nbsp;</li></ul><h5>The Skills:&nbsp;</h5><ul><li style="font-family: 'times new roman' , times;font-size: 12.0pt;">High level of fluency in written and spoken Chinese.&nbsp;</li></ul><ul><li style="font-family: 'times new roman' , times;font-size: 12.0pt;">High level of fluency in written and spoken English.&nbsp;</li></ul><ul><li style="font-family: 'times new roman' , times;font-size: 12.0pt;">Excellent written and verbal communication skills.&nbsp;</li></ul><ul><li style="font-family: 'times new roman' , times;font-size: 12.0pt;">At least 1 year of working experience in customer service, player support, or contact center.&nbsp;</li></ul><ul><li style="font-family: 'times new roman' , times;font-size: 12.0pt;">Hands-on experience with contact center processes, tools, and multilingual support.&nbsp;</li></ul><ul><li style="font-family: 'times new roman' , times;font-size: 12.0pt;">Innovative and passionate about delivering the best user experiences possible.&nbsp;</li></ul><ul><li style="font-family: 'times new roman' , times;font-size: 12.0pt;">Ability to diagnose and solve problems with varying complexity, using multiple tools or knowledge bases.&nbsp;</li></ul><ul><li style="font-family: 'times new roman' , times;font-size: 12.0pt;">Must be experienced and comfortable with working in a fast-paced environment and dealing with constant change.&nbsp;</li></ul><ul><li style="font-family: 'times new roman' , times;font-size: 12.0pt;">Video games knowledge.&nbsp;</li></ul><ul><li style="font-family: 'times new roman' , times;font-size: 12.0pt;">Technical support experience in a customer-focused role is preferred, but not essential.&nbsp;</li></ul><h5>Tools:&nbsp;</h5><ul><li style="font-family: 'times new roman' , times;font-size: 12.0pt;">Helpshift&nbsp;</li></ul><ul><li style="font-family: 'times new roman' , times;font-size: 12.0pt;">Zendesk&nbsp;</li></ul><ul><li style="font-family: 'times new roman' , times;font-size: 12.0pt;">Slack / Zoom&nbsp;</li></ul><ul><li style="font-family: 'times new roman' , times;font-size: 12.0pt;">MS Office Suite&nbsp;</li></ul><h5>Nice to have:&nbsp;</h5><ul><li style="font-family: 'times new roman' , times;font-size: 12.0pt;">iOS/Android/Switch/PlayStation/PC experience.&nbsp;</li></ul><ul><li style="font-family: 'times new roman' , times;font-size: 12.0pt;">Ability to work in a multicultural environment.&nbsp;</li></ul><ul><li style="font-family: 'times new roman' , times;font-size: 12.0pt;">Game support knowledge.</li></ul><h5>The Reward&nbsp;</h5><ul><li style="font-family: 'times new roman' , times;font-size: 12.0pt;">A fun and dynamic industry where you can make a difference.&nbsp;</li><li style="font-family: 'times new roman' , times;font-size: 12.0pt;">Professional and friendly work environment.&nbsp;</li><li style="font-family: 'times new roman' , times;font-size: 12.0pt;">Awesome and talented colleagues.&nbsp;</li></ul><ul><li style="font-family: 'times new roman' , times;font-size: 12.0pt;">Support from all your teammates.&nbsp;</li></ul><ul><li style="font-family: 'times new roman' , times;font-size: 12.0pt;">Access to training and learning programs.&nbsp;</li></ul> 
 </div>

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Reltio

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D-market

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oportun

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The Senior DevOps Engineer will be responsible for scaling cloud-based services through internal platform refinement, with a focus on automation and continuous delivery. They will collaborate with various teams, design and manage infrastructure as code, monitor performance, and troubleshoot issues. The role involves implementing new tools, mentoring junior engineers, and contributing to a culture of innovation. The engineer will be working with K8S CI/CD and infrastructure-as-code tools in AWS, GCP, and Azure. This role is a key part of revolutionizing Reltio’s internal infrastructure platform and provides an opportunity to work on AI enablement. The engineer will also have the opportunity to automate existing processes using modern tooling, including AI tools and agentic workflows. The TechOps team is dedicated to providing top-notch DevSecOps capabilities and a great developer experience.

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<h3>Role: Senior Devops Engineer</h3> <h3>Location: Bengaluru, Karnataka, India (Hybrid)</h3> <h3>About Reltio:</h3> At Reltio®, we believe data should fuel business success. Reltio’s AI-powered data unification and management capabilities—encompassing entity resolution, multi-domain master data management (MDM), and data products—transform siloed data from disparate sources into unified, trusted, and interoperable data. The Reltio Connected Data Platform™ delivers interoperable data where and when it's needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands—across multiple industries around the globe—rely on our award-winning data unification and cloud-native MDM capabilities to improve efficiency, manage risk and drive growth. At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. 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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.