Discord is a voice, video and text platform that helps friends come together to hang out, play games and have fun. When Jason Citron and Stanislav Vishnevskiy founded Discord in 2015 they had a hunch that multiplayer gaming would be the future of entertainment and that people would need a communications platform designed for them to talk with their gaming friends. Today, gaming has become the largest form of entertainment in the world, bigger than movies and music combined. It’s the fastest-growing as well. Discord makes it feel like you’re playing in the same room with friends.

Discord

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We are seeking an accomplished and experienced Senior Software Engineer to join our dynamic team. In this role, you will be responsible for designing, developing, and maintaining our data infrastructure and services. You will collaborate with cross-functional teams, including data engineers, data scientists, software engineers, and product managers, to deliver modern and bleeding-edge solutions that drive business insights and innovation. This role reports to our Director of Engineering, Data Platform.

Outsourcing Specialist, Safety

Discord is used by over 200 million people every month for many different reasons, but there’s one thing that nearly everyone does on our platform: play video games. Over 90% of our users play games, spending a combined 1.5 billion hours playing thousands of unique titles on Discord each month. Discord plays a uniquely important role in the future of gaming. We are focused on making it easier and more fun for people to talk and hang out before, during, and after playing games.We are seeking an accomplished and experienced Senior Software Engineer to join our dynamic team. In this role, you will be responsible for designing, developing, and maintaining our data infrastructure and services. You will collaborate with cross-functional teams, including data engineers, data scientists, software engineers, and product managers, to deliver modern and bleeding-edge solutions that drive business insights and innovation. This role reports to our Director of Engineering, Data Platform.To learn more about Discord’s Data Platform, read our engineering blog — including <a href="https://discord.com/blog/how-discord-uses-open-source-tools-for-scalable-data-orchestration-transformation" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">how we built our modern data stack leveraging open-source tools!</a><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What You'll Be Doing</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Define and execute the technical vision for Discord's data platform, enabling scalable, reliable, and performant data systems.</li><li class="leading-relaxed">Design, implement, and optimize data infrastructure to process and analyze petabytes of data across millions of users.</li><li class="leading-relaxed">Develop innovative data architectures to support analytics, machine learning, and operational insights.</li><li class="leading-relaxed">Build monitoring, logging, and alerting systems to ensure the health and performance of data services.</li><li class="leading-relaxed">Partner with data scientists, data engineers, product managers, and leadership to align technical solutions with business goals.</li><li class="leading-relaxed">Promote and drive best practices in data governance, security, and compliance across the organization.</li><li class="leading-relaxed">Provide technical leadership, mentor junior engineers, and foster a culture of excellence and continuous improvement.</li><li class="leading-relaxed">Stay up-to-date with industry trends and emerging technologies in data platform.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What You Should Have</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">5+ years of experience in software engineering with a focus on large-scale distributed systems or data infrastructure.</li><li class="leading-relaxed">Expertise in building and maintaining scalable data platforms, including data ingestion pipelines, stream processing, and batch processing systems.</li><li class="leading-relaxed">Proficiency in programming languages such as Python, Java, Rust, or similar.</li><li class="leading-relaxed">Proficiency with open source data projects and experience working with open source communities.</li><li class="leading-relaxed">Hands-on experience with modern data technologies such as Kafka, Spark, Flink, Airflow/Dagster, or similar.</li><li class="leading-relaxed">Deep understanding of database systems (e.g., SQL, NoSQL, columnar storage) and data modeling principles.</li><li class="leading-relaxed">Strong knowledge of cloud infrastructure (AWS, GCP, or Azure), containerization tools (Docker, Kubernetes), and microservices architecture.</li><li class="leading-relaxed">Excellent communication skills with a demonstrated ability to collaborate and influence across teams and levels.</li><li class="leading-relaxed">Proven ability to thrive in a fast-paced environment.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Bonus Points</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">A strong passion for Discord and gaming.</li><li class="leading-relaxed">Open source contributions to data-related projects.</li></ul>Candidates must reside in or be willing to relocate to the San Francisco Bay Area (Alameda, Contra Costa, Marin, Napa, San Francisco, San Mateo, Santa Clara, Solano, and Sonoma counties). Relocation assistance may be available.The US base salary range for this full-time position is $196,000 to $245,000 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Why Discord?</h2>Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank. Join us in our mission! Your future is just a click away!Discord is committed to inclusion and providing reasonable accommodations during the interview process. We want you to feel set up for success, so if you are in need of reasonable accommodations, please let your recruiter know.**Please see our Applicant and Candidate Privacy Policy for details regarding Discord’s collection and usage of personal information relating to the application and recruitment process by clicking <a href="https://discord.com/terms/applicant-candidate-privacy-policy" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">HERE.</a>**_

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Our Technical Account Managers, CX are seasoned professionals responsible for exceeding customer expectations, improving processes, and meeting growth objectives. They resolve complex technical problems, provide excellent technical and customer service to key accounts, and help customers succeed with NiCE technology. This role involves driving client success, fostering strategic relationships, delivering exceptional service, leveraging technical expertise, and contributing to continuous product improvement based on client feedback.

Customer Education and Enablement Manager, CX

Customer Success Manager

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">So, what’s the role all about?</h2>Our Technical Account Managers, CX are seasoned account management and technical resolution professionals at the top of their field. They are unified in exceeding customer expectations, improving our processes and technology, and meeting company growth objectives. The TAM is responsible for resolving complex problems and providing excellent technical and customer service to specific key accounts. TAM will help customers overcome issues that arise, succeed in their business using our technology and services, expand their usage of our products, be a reference to prospective customers, and be a long-term and loyal customer.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">How will you make an impact?</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Drive Client Success: Become a trusted advisor for key clients, resolving complex technical challenges and ensuring their success with NiCE products and services.</li><li class="leading-relaxed">Foster Strategic Relationships: Build strong, collaborative relationships with clients, fostering trust and long-term partnerships.</li><li class="leading-relaxed">Deliver Exceptional Service: Collaborate effectively across internal teams to provide clients with exceptional technical support and customer service.</li><li class="leading-relaxed">Technical Expertise: Leverage deep knowledge of NiCE products and technologies to troubleshoot client issues and optimize their solutions.</li><li class="leading-relaxed">Client-Centric Approach: Gain a comprehensive understanding of each client's business needs and identify opportunities to enhance their success with NiCE solutions.</li><li class="leading-relaxed">Communication & Knowledge Sharing: Develop and deliver impactful presentations showcasing client achievements and best practices. Train clients to maximize their investment in NiCE products and services.</li><li class="leading-relaxed">Continuous Improvement: Contribute to the development and improvement of NiCE products and services by identifying and recommending enhancements based on client feedback.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Have you got what it takes?</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor's degree in Computer Science, Business Information Systems, or a related field; or equivalent work experience.</li><li class="leading-relaxed">5 years of experience in a technical or service role within software, telecommunications, customer service, call/contact centers, or service delivery.</li><li class="leading-relaxed">Demonstrated proficiency in technical problem-solving, including strong analytical and advanced troubleshooting skills.</li><li class="leading-relaxed">Excellent customer service and communication skills, with fluency in both written and verbal communication.</li><li class="leading-relaxed">Ability to multitask effectively and thrive in a fast-paced environment.</li><li class="leading-relaxed">Working knowledge of contact center software design and functionality, with a strong understanding of technical concepts.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">You will have an advantage if you also have:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience/knowledge in Telecom, Connectivity, Programming – Integrations, Software/Systems/Applications</li></ul>This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.This organization reserves the right to revise or change job duties as the need arises. 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Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.Requisition ID: 8447Reporting into: Manager, Customer SuccessRole Type: Individual Contributor

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