Ember Lab

IT Support Associate

Graphics Programmer

Senior Accountant

Senior Cinematics Animator

Senior Gameplay Animator

At Ember Lab, our goal is to create powerful, transformative experiences that impact people for a lifetime. Having released our debut game, Kena: Bridge of Spirits, in 2021 this journey is just beginning. We’re looking for collaborative team members who share our passion for storytelling and are eager to help us shape the future of Ember Lab. As our IT Support Associate, you will play a critical role in ensuring the smooth operation of our IT infrastructure, supporting our creative teams, and contributing to the success of our game development projects. If you thrive in a fast-paced, innovative environment and have a knack for problem-solving, we want you to join our team!

At Ember Lab, our goal is to create powerful, transformative experiences that impact people for a lifetime. Having released our debut game, Kena: Bridge of Spirits, in 2021 this journey is just beginning. We’re looking for collaborative team members who share our passion for storytelling and are eager to help us shape the future of Ember Lab.As our IT Support Associate, you will play a critical role in ensuring the smooth operation of our IT infrastructure, supporting our creative teams, and contributing to the success of our game development projects. If you thrive in a fast-paced, innovative environment and have a knack for problem-solving, we want you to join our team!<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Responsibilities:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Participate in IT projects and contribute to team objectives</li><li class="leading-relaxed">Learn and adhere to company IT policies and security measures</li><li class="leading-relaxed">Troubleshoot technical issues:</li></ul>Diagnose and resolve problems with operating systems, applications, network connectivity, peripherals, and hardware malfunctions.<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Work with external partners for issues requiring their assistance and support.</li><li class="leading-relaxed">Respond to user inquiries via email, slack, ticketing system, or in-person, providing clear explanations and solutions to technical problems.</li><li class="leading-relaxed">Install, configure, and update software applications on user workstations, including security patches and updates.</li><li class="leading-relaxed">Identify and resolve technical issues proactively, contributing to strategies to reduce recurring problems.</li><li class="leading-relaxed">Perform hardware troubleshooting and replacements (e.g., RAM, hard drives, keyboard, mouse).</li><li class="leading-relaxed">Maintain accurate documentation of resolved issues and contribute to the company's knowledge base.</li><li class="leading-relaxed">Perform routine checks on systems to identify potential issues and proactively address them.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Requirements:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Associates degree in Information Technology, Computer Science, or a related field. Bachelor's degree preferred.</li><li class="leading-relaxed">Experience working in an IT-related support role, preferably in a help-desk or customer support role.</li><li class="leading-relaxed">Demonstrated familiarity with and ability to troubleshoot desktop, network, and other IT issues.</li><li class="leading-relaxed">Excellent problem-solving and decision-making abilities.</li><li class="leading-relaxed">Familiarity with game development processes and tools is a plus.</li><li class="leading-relaxed">Effective communication and interpersonal skills.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Location</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Onsite up to five days a week preferred</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Base Salary: $60,000 – $75,000 annually based on location and experience.</li></ul>

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<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">A. Main responsibilities & duties</h1>SDK Management:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Collaborate closely with our game development teams to ensure compliance with and adoption of the latest SDK-related regulations and best practices from 3rd-party providers, including Google AdMob, AppLovin’, and more.</li><li class="leading-relaxed">Facilitate the integration and maintenance of SDKs for optimal ad delivery and user experience.</li></ul>Ad Waterfall Optimization:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Continuously evaluate and fine-tune the ad waterfall setup for our gaming apps to maximize revenue and user engagement.</li><li class="leading-relaxed">Experiment with various ad networks, formats, and placements to identify the most effective combinations.</li></ul>Out-of-Waterfall Ad Inventory Management:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Support Monetization Manager to manage ad inventory beyond the primary waterfall, including direct deals and programmatic advertising.</li><li class="leading-relaxed">Implement strategies to fill unsold ad inventory and boost overall ad revenue.</li></ul>Monetization Practice Analysis:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Perform in-depth analyses of ad logic, in-app purchases (IAP), and subscription design within our gaming apps and direct competitors.</li><li class="leading-relaxed">Provide insights and recommendations to game development teams to optimize monetization strategies, ad placements, and user engagement.</li><li class="leading-relaxed">Stay up-to-date with industry trends and competitors’ practices to maintain a competitive edge in mobile game monetization.</li></ul><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">B. We’re looking for</h1><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s or higher degree in Information Technology (IT), Computer Science, or a related technical field.</li><li class="leading-relaxed">Prefer experience in mobile app monetization or a related field.</li><li class="leading-relaxed">Interested in working SDKs, mobile ad networks (e.g., AdMob, AppLovin’), and ad mediation platforms.</li><li class="leading-relaxed">Strong analytical skills and the ability to extract actionable insights from ad performance data.</li><li class="leading-relaxed">Excellent communication and teamwork skill.</li><li class="leading-relaxed">A deep passion for gaming and an understanding of player behavior and preferences in mobile games.</li></ul><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">C. Benefits</h1><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Offer package for relocation.</li><li class="leading-relaxed">Equipped with a PC or laptop.</li><li class="leading-relaxed">Competitive salary based on interview results.</li><li class="leading-relaxed">Annual salary review & 13th-month salary.</li><li class="leading-relaxed">Free coffee, tea, and snacks in the office.</li><li class="leading-relaxed">Health, Social, and Unemployment Insurance.</li><li class="leading-relaxed">Teambuilding activities & Company events across the year.</li><li class="leading-relaxed">Opportunity to work with international partners & career development on the global market.</li></ul>

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