Faroutscout

Project Manager (Customer Support)

Digital Marketer

Appointment Setter

AP & Financial Analyst

The client is an AI platform backed by Y-combinator, aiming to revolutionize the HVAC, Plumbing, and Electrical industries. Their platform enables technicians and representatives to serve customers more efficiently and increase business revenue. Key responsibilities include managing support tickets, monitoring customer interactions, handling customer email communications, providing feedback to improve customer service, identifying recurring customer issues, assisting in developing quality assurance frameworks, and tracking KPIs related to customer satisfaction and support efficiency.

The client is a Y-combinator backed AI platform revolutionizing the HVAC, Plumbing, and Electrical industries. Their innovative platform empowers technicians and representatives, enabling them to serve customers more efficiently and boost business revenue. With novel AI features deeply integrated with platforms like ServiceTitan, the client is at the forefront of transforming service delivery in these sectors.<h3>Responsibilities</h3><ul> <li>Create and manage support tickets for issues or action items requiring follow-up, ensuring proper documentation and resolution.</li> <li>Monitor and evaluate customer interactions, including call recordings, to ensure compliance with company standards and best practices.</li> <li>Manage all customer email communications, ensuring inquiries and concerns are addressed promptly and effectively.</li> <li>Provide feedback and insights to improve customer service quality and enhance the overall customer experience.</li> <li>Identify recurring customer issues and collaborate with internal teams to implement process improvements.</li> <li>Assist in developing quality assurance frameworks to measure and enhance customer interactions.</li> <li>Track and report on key performance indicators (KPIs) related to customer satisfaction and support efficiency.</li> </ul>

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- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! 📋 &nbsp;- This assessment gives us an idea of your problem solving skills using DSA - Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Programming Patterns! 📋- This assessment gives us an idea of your code architecture skills - Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your OOPs skills! 📋- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills - Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Unity Skills 📋 - This assessment gives us an idea of your Unity fundamentals - Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc. - 9 questions: 9 Multiple Choice - Minimum score needed to qualify: 80% - Average time to complete: 5 to 10 minutes

SmartBear

Senior Software Engineer Test Hub

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Student Acquisitions (all genders)

As a Senior C++ Engineer at SmartBear, you will be involved in developing a key product, coordinating with frontend and backend teams, and contributing to technical discussions to align with product needs. You will drive high engineering standards through code reviews and ensure test coverage. The role involves collaborating with developers, testers, UX designers, and product managers across different locations. Test Hub is well suited to accomplish rapid test automation.

Account Executive

Account Executive II

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Account Executive EMEA

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Junior Frontend Engineer - API Hub for Design (SwaggerHub)

Junior QA Engineer

<div>At SmartBear, we believe building great software starts with quality—and we’re helping our customers make that happen every day. Our solution hubs—SmartBear API Hub, SmartBear Insight Hub, and SmartBear Test Hub, featuring HaloAI, bring visibility and automation to software development, making it easier for teams to deliver high-quality software faster. SmartBear is trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including innovators like Adobe, JetBlue, FedEx, and Microsoft. Senior software Engineer - Test Hub <ul> <li>Enhancing the testing tool by adopting modern backend technologies.</li> <li>Building and engineering a high-velocity, growing business built around the web, mobile, and desktop test automation market.</li> <li>Tech stack: C++, C#, Delphi, Windows programming (COM, WinApi), GUI (DevExpress)</li> </ul> Product intro &nbsp;All businesses today interact with their customers via an app, and the wide range of use cases and configurations available in the market today makes it extremely hard to deliver high-quality apps at speed. And end-users today do not have the time nor patience to interact with apps that are buggy. This amplifies the need for tooling that promotes rapid test automation, and Test hub is well suited to accomplish that. Go to our product page if you want to know more about Test Hub <a href="https://smartbear.com/test-hub/">https://smartbear.com/test-hub/</a> You can even have a free trial to check it out 😊 About the role As a Senior C++ Engineer, you will have the opportunity to build and engineer a high-velocity, growing business built around the web, mobile, and desktop test automation market. <ul> <li>Developing one of the key SmartBear products.</li> <li>Coordinating efforts and integrations between frontend and backend teams.</li> <li>Contributing to and leading technical discussions and requirement analysis with internal partners to drive alignment with product needs.</li> <li>Driving high engineering standards by engaging in peer design and code reviews, grooming sessions, etc.</li> <li>Ensuring test coverage and code quality are in line with established guidelines.</li> <li>Collaborating with teams of developers, testers, UX designers, and product managers geographically across different locations.</li> </ul> We are looking for you if you have:&nbsp; <ul> <li>Extensive experience in software engineering using C++.</li> <li>Knowledge of Delphi (Even though we are moving away from it, it remains part of the source code).</li> <li>6+ years of experience developing backend solutions.</li> <li>Experience with Windows Programming.</li> <li>Experience in CI/CD pipelines driving automation and quality, and building SDKs.</li> <li>Solid understanding of object-oriented programming and writing maintainable code with good tests.</li> <li>Knowledge of design patterns and performance best practices.</li> <li>BS degree in Computer Science, Software Engineering, or equivalent experience.</li> <li>English language skills at least B2 level.</li> </ul> Why you should join the SmartBear crew: <ul> <li>You can grow your career at every level.</li> <li>We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.</li> <li>We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.</li> <li>We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.</li> <li>We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.</li> </ul> Did you know <ul> <li>Our main goal at SmartBear is to make our technology-driven world a better place.</li> <li>SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.</li> <li>SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.</li> <li>We’ve won major industry(product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work.</li> </ul> &nbsp; "SmartBear is committed to creating an inclusive workplace for employees where all individuals are treated with respect and dignity. We are an equal opportunity employer and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, gender, disability, veteran status, sexual orientation, or any other protected status under applicable laws. We are dedicated to fostering a workplace that reflects a diversity of thought and experience as well as our values of being smart, open, driven, accountable, and curious." #LI-PD1 &nbsp;</div>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.