Moon Active is a developer of social games across multiple platforms (Facebook, iOS, and Android). We make games that offer fun entertainment experiences for everyone to enjoy.Our goal is to develop top-quality games and to connect people, friends, and players from all over the world.

Moon Active

Support Engineer Tier 3 (Russian Speaker)

BI Developer

Technical Artist

UI Artist

Animator

Game Artist

Moon Active is seeking an experienced Technical Support Engineer Tier 3 (Russian Speaker) to join their Customer Relations team in Tel Aviv, Israel. This role involves managing game escalations, performing in-depth troubleshooting, analyzing game logs and analytics, leading technical maintenance events, and collaborating with various teams to provide high-quality solutions for complex player issues.

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Description</h3><p class="my-4 text-gray-700 leading-relaxed">Moon Active is one of the world’s fastest-growing mobile game companies, providing entertainment to millions of active users across the universe.</p><p class="my-4 text-gray-700 leading-relaxed">We’re looking for an experienced Technical Support Engineer with a creative mind and extraordinary problem solving skills to join our team. The team aims to provide immediate, high-quality solutions to any issues rising directly from our game.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Responsibilities</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Managing game escalations, including business and technical aspects</li><li class="leading-relaxed">Performing in-depth troubleshooting including analytics events, reading and analyze game logs</li><li class="leading-relaxed">Researching, diagnosing, troubleshooting and identifying solutions to resolve players issues</li><li class="leading-relaxed">Leading game campaigns and technical maintenance events end 2 end</li><li class="leading-relaxed">Managing game releases, including rollouts on Apple/Android platforms, tracking rollout KPIs, crash rates and ANRs</li><li class="leading-relaxed">Providing solutions for complex issues that were escalated by other support levels</li><li class="leading-relaxed">Collaborating with the Business, Operation, Support and R&D teams</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Requirements</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">2+ experience in Tier 2, Technical Support, Production Engineer or similar role</li><li class="leading-relaxed">Proven experience with SQL and data analysis</li><li class="leading-relaxed">Experience with system log analysis (Kibana/Coralogix)</li><li class="leading-relaxed">Experience with observability systems, monitoring and alerting (NewRelic, Datadog etc..)</li><li class="leading-relaxed">Experience working with REST APIs and WebSocket (Postman / hoppscotch)</li><li class="leading-relaxed">Ability to understand flows and provide creative troubleshooting solutions</li><li class="leading-relaxed">Multi-tasker, self-learner, highly motivated and a team player</li><li class="leading-relaxed">Strong capabilities building organized processes and structured formal documentation.</li><li class="leading-relaxed">Excellent verbal communication skills in Hebrew, English and Russian</li></ul>

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We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.</p>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

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Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

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Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

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Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.