Support Engineer Tier 3 (Russian Speaker)

6 Minutes ago • 2 Years +

Job Summary

Job Description

Moon Active is seeking an experienced Technical Support Engineer Tier 3 (Russian Speaker) to join their Customer Relations team in Tel Aviv, Israel. This role involves managing game escalations, performing in-depth troubleshooting, analyzing game logs and analytics, leading technical maintenance events, and collaborating with various teams to provide high-quality solutions for complex player issues.
Must have:
  • Manage game escalations (business and technical)
  • Perform in-depth troubleshooting (analytics events, game logs)
  • Research, diagnose, and identify solutions for player issues
  • Lead game campaigns and technical maintenance events
  • Manage game releases (Apple/Android platforms, KPIs, crash rates, ANRs)
  • Provide solutions for complex escalated issues
  • Collaborate with Business, Operation, Support, and R&D teams
  • 2+ years experience in Tier 2, Technical Support, or Production Engineer role
  • Proven experience with SQL and data analysis
  • Experience with system log analysis (Kibana/Coralogix)
  • Experience with observability systems, monitoring, and alerting (NewRelic, Datadog)
  • Experience working with REST APIs and WebSocket (Postman / hoppscotch)
  • Excellent verbal communication skills in Hebrew, English, and Russian

Job Details

Description

Moon Active is one of the world’s fastest-growing mobile game companies, providing entertainment to millions of active users across the universe.

We’re looking for an experienced Technical Support Engineer with a creative mind and extraordinary problem solving skills to join our team. The team aims to provide immediate, high-quality solutions to any issues rising directly from our game.

Responsibilities

  • Managing game escalations, including business and technical aspects
  • Performing in-depth troubleshooting including analytics events, reading and analyze game logs
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve players issues
  • Leading game campaigns and technical maintenance events end 2 end
  • Managing game releases, including rollouts on Apple/Android platforms, tracking rollout KPIs, crash rates and ANRs
  • Providing solutions for complex issues that were escalated by other support levels
  • Collaborating with the Business, Operation, Support and R&D teams

Requirements

  • 2+ experience in Tier 2, Technical Support, Production Engineer or similar role
  • Proven experience with SQL and data analysis
  • Experience with system log analysis (Kibana/Coralogix)
  • Experience with observability systems, monitoring and alerting (NewRelic, Datadog etc..)
  • Experience working with REST APIs and WebSocket (Postman / hoppscotch)
  • Ability to understand flows and provide creative troubleshooting solutions
  • Multi-tasker, self-learner, highly motivated and a team player
  • Strong capabilities building organized processes and structured formal documentation.
  • Excellent verbal communication skills in Hebrew, English and Russian

Similar Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Similar Skill Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Jobs in Tel Aviv-Yafo, Israel

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Moon Active is a developer of social games across multiple platforms (Facebook, iOS, and Android). We make games that offer fun entertainment experiences for everyone to enjoy.Our goal is to develop top-quality games and to connect people, friends, and players from all over the world.

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)

Kyiv, Kyiv City, Ukraine (Hybrid)

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)

Kyiv, Kyiv City, Ukraine (Remote)

Kyiv, Kyiv City, Ukraine (Remote)

Warsaw, Masovian Voivodeship, Poland (Remote)

Warsaw, Masovian Voivodeship, Poland (Remote)

Kyiv, Kyiv City, Ukraine (Remote)

Barcelona, Catalonia, Spain (Remote)

View All Jobs

Get notified when new jobs are added by Moon Active

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug