GoMotive

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The Technical Support Engineer - Tracking and Telematics is a Subject Matter Expert managing, diagnosing, and troubleshooting support cases.  Responsibilities include customer communication, data analysis using tools like Grafana and DataDog, resolving issues through data, hardware, or process adjustments, root cause analysis, and exceeding customer expectations.  The role requires in-depth Motive product knowledge, strong communication skills, and collaboration with the team.  You will build trusting customer relationships, provide feedback, and create knowledge base articles.

Software Engineer, MLOps

<div id="content" class="">
 <div class="content-intro">Who we are:
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
Motive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
Visit <a href="http://gomotive.com">gomotive.com</a> to learn more.</div>

 
<div class="content-intro">
Who we are:
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
Motive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
Visit&nbsp;<a href="http://gomotive.com/">gomotive.com</a>&nbsp;to learn more.
</div>
About the role:
The Technical Support Engineer - Tracking and Telematics role is a Subject Matter Expert that manages, tracks, diagnoses, and troubleshoots the cases in Technical Support. They also train, educate, assist, and guide other employees within Support and across the company. An important aspect is to identify and alert the necessary stakeholders on larger issues and trends and understand the magnitude and scope of the problems before working with the Technical Lead.
<h4>What You'll Do:</h4>
<ul>
<li>Communicate with customers about reported issues, escalated cases, and urgent inquiries to minimize customer churn</li>
<li>Utilize tools developed by the engineering team to modify user/vehicle data for resolving support issues</li>
<li>Perform data analysis to assess the impact and prevalence of issues using analytics tools like Grafana, DataDog, Redash, AWS Cloudwatch, and Pendo</li>
<li>Determine how to resolve support issues by identifying changes needed in data, hardware, or processes, and applying them with minimal user disruption</li>
<li>Determine root causes of errors/bugs using available data and tools, and report them to the Technical Leads</li>
<li>Exceed customer expectations in terms of quality, timeliness, documentation, resolution, and overall customer experience</li>
<li>In-depth knowledge of Motive products and features, with expertise in navigating the Motive Front End Dashboard and Backend Console</li>
<li>Build trusting relationships with customers through open and interactive communication over the phone, chat, and emails</li>
<li>Provide constructive feedback and write Knowledge-base articles to share knowledge and support other team members</li>
</ul>
<h4>What We're Looking For:</h4>
<ul>
<li>2-3 years of experience in Customer Support, Technical Support, or Software Development, preferably in customer-facing roles</li>
<li>Bachelor's Degree in Computer Science/Engineering (Software, Electrical, Electronics) or equivalent practical experience</li>
<li>Understanding of RESTful APIs, SQL, Developer Knowledge, and OAuth 2.0.</li>
<li>Intermediate-level expertise in any programming language (e.g., Python, C++, C#, Ruby)</li>
<li>Familiarity with the software development process and understanding of tools for SAAS-based products</li>
<li>Proficient technical skills for analyzing crucial data points and ability to perform in-depth root cause analysis</li>
<li>Familiarity with hardware and firmware level troubleshooting</li>
<li>Share knowledge and mentor technical support engineers to foster a collaborative and high-performing team environment</li>
<li>Excellent written and verbal communication skills</li>
<li>Flexibility to participate in on-call rotation</li>
</ul>
&nbsp;


 

 <div class="content-conclusion">Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.&nbsp;
Please review our Candidate Privacy Notice&nbsp;<a class="ProsemirrorEditor-link" href="https://drive.google.com/file/d/1Uh_lKr15Zt3OGONfI6pgA3XfAqQHk5ww/view?usp=sharing" target="_blank">here .</a>
UK Candidate Privacy Notice <a href="https://docs.google.com/document/d/1AQa2vtWiDxhlMSsKaqrGYk4z8KQaZBdr/edit?usp=sharing&amp;ouid=116247032705400627631&amp;rtpof=true&amp;sd=true">here</a>.
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations.&nbsp;It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.&nbsp;
#LI-Remote</div>
</div>

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This Senior Data Engineer role focuses on building and maintaining Identity and Device Data products at Disney Entertainment & ESPN.  Responsibilities include enhancing data models, improving codebase scalability and maintainability, participating in code reviews and on-call support. The role requires collaboration with various teams (Product, Design, QA, Operations) and mentoring junior engineers.  The ideal candidate will have extensive experience with big data technologies, distributed systems, data modeling, and cloud infrastructure.  They will be responsible for building and maintaining scalable, fault-tolerant data processing pipelines and backend to ensure the reliable delivery of both real-time and batch data.

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!

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<div class="ats-description">
 <h4>Job Summary:</h4> 
 <div class="additional-field-value-razor"><h2>Disney Entertainment &amp; ESPN Product &amp; Technology</h2>On any given day at Disney Entertainment &amp; ESPN Product &amp; Technology (DEEP&amp;T), we’re reimagining ways to create magical viewing experiences for the world’s most beloved stories while also transforming Disney’s media business for the future. Whether that’s evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to maximize flexibility and efficiency, or delivering Disney’s unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world.The Product &amp; Data Engineering team is responsible for end to end development for Disney’s world-class consumer-facing products, including streaming platforms Disney+, Hulu, and ESPN+, and digital products &amp; experiences across ESPN, Marvel, Disney Studios, NatGeo, and ABC News. The team drives innovation at scale for millions of consumers around the world across Apple, Android, Smart TVs, game consoles, and the web, with our platforms powering core experiences like personalization, search, messaging and data.A few reasons why we think you’d love working for Disney Entertainment &amp; ESPN Technology<ul><li>Building the future of Disney’s media business: DE&amp;E Technologists are designing and building the infrastructure that will power Disney’s media, advertising, and distribution businesses for years to come.</li><li>Reach &amp; Scale: The products and platforms this group builds and operates delight millions of consumers every minute of every day – from Disney+ and Hulu, to ABC News and Entertainment, to ESPN and ESPN+, and much more.</li><li>Innovation: We develop and execute groundbreaking products and techniques that shape industry norms and enhance how audiences experience sports, entertainment &amp; news.</li></ul>This role involves building and maintaining our Identity and Device Data products.&nbsp; These products serve as a comprehensive source of truth for customer identifiers and their devices. The role requires senior-level knowledge of building scalable, fault-tolerant data processing pipelines and backend to ensure the reliable delivery of both real-time and batch data.<h2>Responsibilities</h2><ul><li>Build and maintain product-driven initiatives to improve and expand Identity and Device data product offerings</li><li>Enhance/redesign existing data models with input from Architecture in order to modernize products and/or improve performance and efficiency. Enhance/improve the underlying codebase to be extensible, reusable, and maintainable. Participate in code reviews and as well as on-call support roster.</li><li>Promote and support Agile methodologies such as Scrum, and Kanban by actively participating in regular ceremonies such as stand-up, retrospectives and sprint planning.</li><li>Collaborate with your squad, Product Managers, Designers, QA, Operations, and other stakeholders to understand requirements and articulate technical decisions and outcomes.</li><li>Serve as a senior resource to other Data Engineers on the team, and mentor junior members of the team helping to improve their skills, knowledge, and productivity.</li></ul><h2>Basic Qualifications</h2><ul><li>5+ years of related big data engineering experience modeling and developing large data pipelines</li><li>Hands-on experience with distributed systems such as Hadoop or Databricks compute using tools/libraries such as Spark, Presto, Hive to query and process large datasets at the petabyte level.</li><li>Strong Python, Scala and SQL skills processing big datasets</li><li>Experience with at least one major MPP or cloud database technology (Snowflake, Redshift, Big Query, Databricks)</li><li>Familiarity with Data Modeling techniques and Data Warehousing standard methodologies and practices</li><li>Operational experience in multi-system/services production environment as senior data engineer and point-of-contact / SME</li><li>Problem solving skills with strong attention to detail and excellent analytical and communication skills</li><li>Solid experience with data integration and orchestration toolsets (e.g. Airflow), CI/CD</li><li>Solid experience with AWS S3</li></ul><h2>Preferred Qualifications </h2><ul><li>Demonstrated ability with cloud infrastructure technologies, including Terraform</li><li>Experience with:&nbsp;Snowflake, Databricks, Airflow, AWS &nbsp;</li></ul><h2>Required Education</h2><ul><li>Bachelor's degree in Computer science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience.&nbsp;</li></ul><h2>Additional Information</h2>#DISNEYTECH The hiring range for this position in Santa Monica, CA is $138,900 to $186,200 per year, in Seattle, WA is $145,400 to $195,000 per year, and in New York, NY is $145,400 to $195,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.</div>
 
 
 
 
 
 
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