Since 1997, PikPok has developed games for mobile, console, and PC that have engaged and delighted players with high quality art, intuitive gameplay, and rewarding in-game experiences. Our games have won industry awards, been given the Editor’s Choice distinction by the App Store and Google Play, and been downloaded half a billion times in more than 200 territories worldwide. PikPok values the contributions of people with diverse backgrounds, experiences, skills, and perspectives. We want our games to reflect the diversity of the people playing them now and in the future.

PikPok

Customer Success Agent

UI Artist/Designer (mid-senior level)

We are seeking a Customer Success Agent who will provide exceptional support and service to our customers, games, and community members by responding to and identifying issues or opportunities with any title in our portfolio. Responsibilities include timely and accurate responses to customer questions, monitoring user reviews and community feedback, reviewing support processes, and establishing escalation paths for larger issues. The role requires a professional attitude, strong communication, and a commitment to superior service.

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Who we are:</h3><p class="my-4 text-gray-700 leading-relaxed">PikPok is New Zealand’s oldest and largest video game developer and publisher. We established our Medellín studio by acquiring Wizard Fun Factory, one of the oldest studios in the city. Our Medellín studio works closely with our New Zealand-based counterpart in striving to successfully provide rich game experiences crafted by talented teams who are curious, take ownership, and collaborate well. We are committed to providing a safe and supportive workplace, enabling our teams to make games enjoyed worldwide across mobile, desktop, and console.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About the role:</h3><p class="my-4 text-gray-700 leading-relaxed">We are seeking a Customer Success Agent who will provide exceptional support and service to our customers, games, and community members by responding to and identifying issues or opportunities with any title in our portfolio. We want someone with a mature and professional attitude who knows how to work with people and offers superior service and value-added input. We welcome applications from diverse candidates and those with various backgrounds, skills, and experiences..</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">The Customer Success Agent’s responsibilities include:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Provide timely and accurate responses to customer questions via email, agreed social media channels, Steam product pages, or any relevant communication channel</li><li class="leading-relaxed">Monitor, review, and regularly report against:</li></ul><p class="my-4 text-gray-700 leading-relaxed">1.  User reviews posted via App Store, Google Play, Steam, and any other agreed user review channel</p><p class="my-4 text-gray-700 leading-relaxed">2.  Community and/or player feedback via social media channels with a focus on technical and/or game issues</p><p class="my-4 text-gray-700 leading-relaxed">3.  Customer Support queue as required</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Regularly review customer and community support processes, tools, and methods and suggest improvements</li><li class="leading-relaxed">Establish escalation paths for surfacing larger issues to the game development team & the larger company</li></ul>

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Customer Success Agent

UI Artist/Designer (mid-senior level)

Job Details