The cloud-native database built with speed and scale to power real-time applications.

SingleStore

Customer Success Engineer

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As a Customer Success Engineer at SingleStore, you will cultivate strong customer relationships, maximizing the value they derive from SingleStore's database. This involves understanding customer needs, leading implementations, and facilitating renewals. You will collaborate across teams to address client needs, advocate for clients internally, and manage escalated support requests. The role requires technical expertise in cloud technologies and databases, excellent communication skills, and the ability to solve problems creatively. You will also be responsible for communicating updates and maintaining internal reports. This role requires a deep understanding of SingleStore's core functionalities to empower customers to deliver exceptional real-time data experiences.

<div>Position Overview&nbsp; As a SingleStore Customer Success team member, you'll co-own a portfolio with assigned account executives, cultivating robust relationships and expanding SingleStore's presence both vertically and horizontally. Your role spans the post-sales customer lifecycle, emphasizing value maximization through effective SingleStore use. Thriving in a dynamic, collaborative environment, you'll play a key role in SingleStore's growth and support customer adoption. With SingleStore as the exclusive database for data-intensive applications, it enables real-time transaction, analysis, and contextualization of data. This role requires a technically adept critical thinker with a foundational understanding of real-time big data and additional knowledge in vector databases and AI use cases. These capabilities empower effective communication with technical and leadership resources, reinforcing relationships, and optimizing client value. Role and Responsibilities:&nbsp;&nbsp; <ul> <li>Master SingleStore's core functionalities for diverse use cases.</li> <li>Communicate SingleStore's value proposition and functionalities, backed by customer references.</li> <li>Be responsible for a growing portfolio of customers with varying touchpoints.</li> <li>Collaborate across teams to maximize client value.</li> <li>Lead customer interactions from implementation to renewals and growth discussions.</li> <li>Advocate for clients internally, providing valuable feedback.</li> <li>Manage escalated ticket requests in collaboration with the Support team.</li> <li>Disseminate updates on products, events, and maintain internal reports.</li> </ul> Required Skills and Experience:&nbsp;&nbsp; <ul> <li>Degree in a tech-related field or equivalent experience.</li> <li>5+ years in customer-facing roles involving Cloud technologies (CSM, TAM, Solution Engineer, Solution Architect, Technical Support, Consulting, Engineering).</li> <li>3+ years of experience in Database (SQL, noSQL, HTAP) and Cloud technologies.</li> <li>Proficient in project management, issue tracking, and accountability.</li> <li>Strong verbal skills for relational building.</li> <li>Good presentation skills including leading customer facing technical and business workshops</li> <li>Experience in escalation management and risk mitigation, demonstrating business acumen.</li> <li>Resourceful problem solver with creative approaches.</li> </ul> Benefits <ul> <li>Company Wide</li> <ul> <li>Technology Stipend for New Employees&nbsp;</li> <li>Monthly Cell Phone and Internet Stipend</li> <li>Health and Wellness benefit&nbsp;</li> <li>In office catered lunches and monthly Sodexo credit</li> <li>Company and team events&nbsp;</li> <li>Flexible time off&nbsp;</li> <li>Volunteer time off</li> <li>Stock Options&nbsp;</li> </ul> <li>Country Specific (if applicable)&nbsp;</li> <ul> <li>Health Benefits</li> <li>Retirement&nbsp;</li> </ul> </ul> As employees are located in many countries around the world, some benefits may differ from country to country. In all cases, we do our best to provide equitable perks and benefits across our locations. Other: <ul> <li>Employment Status: Full Time Employment&nbsp;</li> <li>Work Authorization: Eligibility to work for India based employer&nbsp;</li> <li>Location/Working classification: Remote - India or Hybrid&nbsp;</li> </ul> SingleStore delivers the cloud-native database with the speed and scale to power the world’s data-intensive applications. With a distributed SQL database that introduces simplicity to your data architecture by unifying transactions and analytics, SingleStore empowers digital leaders to deliver exceptional, real-time data experiences to their customers. SingleStore is venture-backed and headquartered in San Francisco with offices in Sunnyvale, Raleigh, Seattle, Boston, London, Lisbon, Bangalore, Dublin and Kyiv.&nbsp; Consistent with our commitment to diversity &amp; inclusion, we value individuals with the ability to work on diverse teams and with a diverse range of people. To all recruitment agencies: SingleStore does not accept agency resumes. Please do not forward resumes to SingleStore employees. SingleStore is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company. #li-remote #remote-li&nbsp; &nbsp;</div>

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Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.At Rocket, software is about more than just code—it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

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Does not give up when things do not go smoothly.</li><li>Ability to be set and achieve goals with minimal management support/coaching.</li><li>Committed to Rocket Software core values of Empathy, Trust, Humanity and Love</li></ul>Information Security:Information security is everyone’s responsibility.&nbsp; A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.Diversity, Inclusion &amp; Equity:At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.#LI-SD1#LI-Remote.This position is eligible for commissions in accordance with the terms of the company’s plan.What Rocket Software can offer you in Vilnius: <ul><li><h2>Health Insurance: Choose from 3 great options!</h2></li><li><h2>Generous Time Off: Enjoy 25 days of annual leave, plus Juneteenth as an extra day off for everyone.</h2></li><li><h2>Rocket enhanced parental leave benefit.</h2></li><li><h2>Easy Sick Days: Get 6 days of fully paid sick leave without needing a medical certificate.</h2></li><li><h2>Employee Assistance Program – Digital Courses &amp; Meditations, Certified Personal Coaching &amp; Personal Therapy sessions.</h2></li><li><h2>Workcation Policy: Enjoy the flexibility to work from a vacation spot, combining work and leisure.</h2></li><li><h2>Choose your own hybrid/remote work model.</h2></li><li><h2>Tuition Reimbursement and Certificate Reimbursement Program opportunities.</h2></li></ul>Annual salary range for this position is between €27,000.00 - €50,200.00 gross before taxes.Salary range applies only to candidates in LithuaniaSalary offer for the candidate is determined based on the predefined salary ranges for the position and depends on the level of competence and experience of the candidate.Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. &nbsp;If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. &nbsp;We will make a determination on your request for reasonable accommodation on a case-by-case basis.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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