The global leader in entertainment marketing and content production (LA | London | Mumbai)

Trailer Park Group

Freelance Production Coordinator

Project Manager

Freelance Associate Creative Director - Game Capture

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AV Workflow Manager

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Creative Strategist - Gaming Marketing

Lead Designer

Dark Burn Creative, a division of Trailer Park Group (TPG), is seeking a freelance Production Coordinator to work on-site in Woodland Hills, California. This role involves supporting resource management and scheduling for the Captures Department. Responsibilities include collaborating with Production and Creative teams to create staff plans, creating and managing daily capture schedules, determining resource allocation, ensuring smooth capture processes, coordinating requests from internal teams, and documenting meeting notes. The ideal candidate will have excellent attention to detail, strong communication skills, and the ability to adapt quickly.

<div>Dark Burn Creative, a division of Trailer Park Group (TPG), is one of gaming's most prominent and growing entertainment marketing agencies. We specialize in global content creation, trailers/promotions, and gameplay capture. We combine our creative storytelling expertise with large-scale production resources, uniquely positioning us to create, market, and distribute gaming content for our diverse client portfolio of top gaming development companies and major brands. We're seeking a Freelance Production Coordinator to work on-site in our Woodland Hills, California office. This role supports resource management and scheduling for our Captures Department. IMPORTANT CALL-OUTS <ul> <li>This is a freelance opportunity with the potential to hire staff</li> <li>Candidates must be able to start working full-time by June 2nd, 2025</li> <li>Dark Burn Creative hires all freelance talent via W2 payroll – 1099 payments not accepted</li> <li>This is an on-site role, requiring 100% of your work hours to be at our Woodland Hills offices</li> <li>All applicants must be within a reasonable commutable distance to our Woodland Hills office</li> </ul> WHAT YOU WILL DO <ul> <li>Collaborate with Production and Creative teams to create staff plans for game capture projects.</li> <li>Create daily capture schedule and own the necessary changes as they arise (ie, call-outs, late client requests, etc).</li> <li>Using your best judgment and critical thinking, under the guidance of the Resource Manager, to determine the appropriate resources necessary for competing projects and team scheduling.</li> <li>Follow standard procedures to ensure smooth capture processes and update project management tools.</li> <li>Work with Capture Support when needed.</li> <li>Coordinate requests from other internal teams and ensure follow-ups on action items.</li> <li>Document meeting notes and production feedback, and distribute them promptly.</li> <li>Communicate regularly with the team on schedule or staffing changes.</li> </ul> ABOUT YOU <ul> <li>1+ year production experience required</li> <li>Experience with Airtable or a similar project management program is a plus</li> <li>Previous experience in scheduling and resource coordination is a&nbsp;big plus</li> <li>Excellent attention to detail</li> <li>Ability to articulate clear feedback (written and verbal) and ask the right questions for context in said feedback</li> <li>Open, honest, and proactive in your communications approach (written and verbal) with the confidence and critical thought to ask difficult questions appropriately</li> <li>Strong listening skills and willingness to change course seamlessly &amp; quickly.</li> </ul> We can't wait to learn more about you.&nbsp; Apply today! #LI-Onsite</div>

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- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

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The Chargeback Specialist will handle disputes and chargebacks, act as an interface between the PhonePe Customer Support team, internal technical teams, and external businesses/services. They are responsible for resolving both technical and non-technical issues raised by customers on the PhonePe platform. This involves analyzing disputes, developing and monitoring solutions, providing feedback, maintaining records of problem analysis, and troubleshooting customer payment issues. They are expected to provide timely and accurate resolution to customer issues, address chronic system issues, provide process improvements, develop internal documentation and contribute to a team environment.

PhonePe was founded in December 2015 and has emerged as India’s largest payments app, enabling digital inclusion for consumers and merchants alike.

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<div>About PhonePe Group:&nbsp; PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right &nbsp;environment for you is just one of the things we do. We empower people and trust them to do the right &nbsp;thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a &nbsp;big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of &nbsp;the best minds in the country and executing on your dreams with purpose and speed, join us! <iframe src="https://www.linkedin.com/embed/feed/update/urn:li:ugcPost:6602432465934082048?compact=1" width="380" height="214"></iframe></div><div>JOB DESCRIPTION &nbsp; <table> <tbody> <tr> <td> Job Objective:&nbsp; We are looking for someone who can handle disputes/chargebacks, handle stakeholders,&nbsp; be the interface&nbsp; for PhonePe Customer Support team, internal technical team and external business / services. Responsible for providing timely and accurate resolution to both technical &amp; non technical issues raised by customers on the PhonePe platform. A Recon Specialist&nbsp; is expected to address chronic system issues, provide process improvements, develop internal documentation and contribute to a team environment, all while adhering to service level agreements. </td> </tr> <tr> <td> Role Expectations:&nbsp; &nbsp; <ul> <li>Analysis of disputes/chargebacks with end to end closure post discussion with relevant stakeholders.</li> <li>Developing, owning and monitoring solutions for production and non-production environments and applications.</li> <li>Flexible to take up extra Initiative or additional work as per the organizational requirement&nbsp;</li> <li>Provide feedback from customer users to the team.</li> <li>Maintain on-going record of problem analysis and resolution activity in an on-call tracking system Desired Skills &amp; Education.</li> <li>Diagnosing, troubleshooting and fixing issues related to Customer payments.</li> </ul> </td> </tr> <tr> <td> Experience, Skills, Qualifications: <ul> <li>2-3 years of experience in dispute management and in NPCI products.</li> <li>Proven success in a fast paced production support environment.&nbsp;</li> <li>Good in problem solving and analytical skills.&nbsp;</li> <li>Demonstrated ability to communicate effectively in writing, ideally with a successful track&nbsp;</li> <li>Record of responding to/resolving customer issues through written communication Excellent written and oral communications skills&nbsp;</li> <li>Prior experience in e-commerce or payments / web services domain as a Technical support executive • Ability to effectively work with cross functional teams.</li> <li>&nbsp;Possess ability to understand business problems and provide solutions/information related to the business requirements.&nbsp;</li> </ul> </td> </tr> </tbody> </table> &nbsp;</div><div>PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) <ul> <li style="text-align: left;">Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance</li> <li style="text-align: left;">Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System</li> <li style="text-align: left;">Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program</li> <li style="text-align: left;">Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy</li> <li style="text-align: left;">Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment&nbsp;</li> <li style="text-align: left;">Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy</li> </ul> Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe <a href="https://blog.phonepe.com/tagged/people" target="_blank">on our blog</a>. <a href="https://www.phonepe.com/careers/" target="_blank">Life at PhonePe</a> <a href="https://www.phonepe.com/press/" target="_blank">PhonePe in the news</a></div></div><div class="divider" role="separator"></div>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

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Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

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Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.