Shape the future with us today!

For over 180 years, Wolters Kluwer has stood for supporting and facilitating work processes with innovative solutions. Our branches in more than 40 countries serve customers in over 180 countries. In 2023, we recorded annual revenues of 5.6 billion euros. Our expert solutions combine profound specialist knowledge with technology so that our customers can master the most important challenges. For the implementation of our vision, we rely on more than 21,000 colleagues worldwide.

Wolters Kluwer Tax and Accounting (TAA)

Wolters Kluwer Tax & Accounting Deutschland GmbH, headquartered in Ludwigsburg, is a provider of the ADDISON, SBS Software, and AKTE product lines. The company employs over 600 people at 15 locations throughout Germany. It also forms an important pillar in the Tax & Accounting division of the globally active Wolters Kluwer Group. In Europe alone, over 46,000 tax consulting firms and over 1.5 million small and medium-sized companies work with software solutions from Wolters Kluwer.

Your tasks

• As an employee (m/f/d) in Software Support, you are the contact person for technical application questions and take over telephone and written customer support for inquiries about our software solutions.
• You independently develop solution proposals for using our software systems, utilize the existing knowledge database, and work closely with colleagues from sales, software development, and product management.
• You document customer contacts and error messages.
• You create FAQs and online tutorials for recurring customer concerns as needed.

This is what excites us about you

• You have successfully completed IT training or comparable practical experience.
• You convince with a confident handling of Microsoft products (Microsoft Windows 10, 11 / Server 2016 / 2019 / 2022, Office 2016-2021, as well as Office 365).
• Experience in setting up Microsoft SQL Servers would be desirable.
• Knowledge in setting up DocuWare would be desirable.
• You are characterized by your service-oriented mindset and enjoy direct contact with our customers.
• You feel comfortable in telephone customer contact, ideally you already have corresponding practical experience in software support.
• You are willing to participate in training and seminars at our other locations in Germany.
• In addition, you continuously develop professionally.
• German – language level at least B2.

This is what we excite you with

• Security for the future in an international company with an unlimited permanent contract and a company pension scheme with personal advice.
• Very good work-life balance through 30 days of vacation, flexible working hours, and the possibility for mobile working (e.g., 2 days office, 3 days flexible/mobile).
• Comprehensive career development within the framework of structured onboarding, learning on the job, international career options, as well as internal and external training measures.
• Sustainability, health, and social commitment are promoted through our extensive Corporate Benefits program (offers from fitness, to JobRad, to life and pension consulting) and an additional free day for the Volunteer Day.
• Needs-based and modern working environment starting with high-performance IT equipment, free drinks, and modern workplace furnishings, up to well-connected office buildings.
• Team spirit at our employee events and employee referral program. With us, you have short decision-making paths, flat hierarchies, and room for implementing your own ideas.

We are growing - grow with us. Here you can realize your ideas, develop yourself, and grow. We have a lot to offer. Come to us and shape the future with us.

Apply now easily with one click on the button!

All people are welcome – regardless of gender, nationality, ethnic and social origin, disability, religion, age, sexual orientation, and identity.

Your contact person:

Pushpa Linke

Senior Recruiter

Phone: +49 2233 3760-7976

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.