3rd Line IT Support Engineer

As our team and portfolio of titles continue to grow, we are on the search for a 3rd Line IT Support Engineer to offer direct technical support to the expanding infrastructure and increasing demands of our tech support team. The ideal candidate will be a self-motivated team player who’s not afraid to ‘muck in’ and is looking to thrive in a fast-growing creative industry. If this sounds like you, we want to hear from you!

Key Responsibilities:

• IT support for technical issues involving core business applications, as well as virtual environments.
• Act as an escalation point for Level 1 and Level 2 support staff, offering guidance and expertise to ensure the highest level of customer satisfaction.
• Advanced in Microsoft-related technologies: Windows Server, Exchange, SQL, SharePoint, etc. for root cause analyst support.
• Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and network security.
• Technical services and support of VoIP telephony solutions.
• Remote access solution implementation and support: VPN and Remote Desktop Services.
• Systems monitoring.
• Manage and improve existing hardware and software solutions in line with business needs / latest tech. (e.g. Dev  Workstations, RMM Tools etc.)
• Ensure security of data, network access and backup systems across the business.
• Support a wide variety of customer-specific line-of-business applications.
• Support the IT Manager with Disaster recovery plan changes.
• Communication with clients as required: keeping them informed of incident progress, and notifying them of impending changes or agreed outages.
• Work closely with the IT Manager on maintaining systems, software user audits, and procurement.

Essential capabilities

• 3-5 years of experience in senior IT support, including experience in a Level 1 and Level 2 support role.
• Good knowledge of IT technologies and security.
• Customer-focused for our growing internal user base.
• Active Directory, Event Viewer, Client VPN setups, Office 365 admin centre.
• Understanding of IPv4 and DHCP configuration, DNS and VPN.

Qualifications:

• A+ Certified.
• Network+ Certified.
• Security+ Certified.
• MCSA: Windows Server 2012 / 2016 / or later.
• Microsoft certifications (e.g., Microsoft Certified Solutions Expert).

Desired experience and qualifications:

• A bachelor’s degree, certificate or diploma in Computer Science, Information Technology, or in a related field.
• Previous experience working in the game development industry or related field.
• Microsoft 365 Certified.
• Windows Server Hyper-V and Virtualization.

Why nDreams?

We are nDreams, one of the world’s leading developers and publishers focused on VR games and the team behind Ghostbusters: Rise of the Ghost Lord, Synapse, Phantom: Covert Ops and Fracked.

Our expanding company shares a passion for innovation, collaboration and leading the future of VR.  We encourage an open and diverse culture and empower people to explore ideas and put their own stamp on their work. With humble beginnings as an independent studio, we combine amazing projects and considerable scale with a personal, caring touch. 

We offer great perks, including flexible hours, duvets days, your birthday off, dedicated personal development time and support, as well as regular socials and parties. Beyond this, there’s an excellent holiday offering, pension scheme, health insurance, life cover and much more. Our newly refurbished nDreams studio space has some fantastic facilities and is built around collaborative work (and play!).