Academy Manager

Company Description

Evolution, the world's leading B2B provider for online casinos, is hiring!

At Evolution, our talent is live, the players are virtual. Every day, thousands of people play for real money from their mobile devices in one of our more than 50 games.

Since 2006, Evolution has been the leading company in virtual casino gaming products. We have revolutionized the gaming industry by designing and operating the world's most streamed and interactive casino tables and slots.

Job Description

Summary

The Academy Manager is a responsible, flexible, and open-minded individual, tasked with ensuring the qualitative and efficient operation of the Evolution Academy Trainers.

Responsibilities

• Lead and develop the current team of Trainers.
• Work with statistical data and provide various types of reports.
• Coordinate, develop, and contribute to projects within the Evolution Academy.
• Create Trainer work schedules and supervise their work.
• Establish performance objectives and conduct regular review meetings (monthly) with the Trainer team to evaluate individual performance and ways to improve it.
• Maintain high results by analyzing and resolving quality and service issues, identifying trends, and recommending system improvements.
• Drive team results to meet Academy objectives (KPIs).
• Develop the Academy's strategy in line with business needs and priorities.
• Prepare and update training materials/sessions and take full responsibility for them.
• Inform relevant individuals and the Head of Department about any software or hardware issues.
• Ensure that the necessary skills for each game are correctly taught to new employees.
• Collaborate on the continuous development of the training and recruitment program.
• Stay updated on all changes in procedures and evaluate and report to your superior on the impact of such changes on the training program.
• Conduct regular (monthly) reviews of the training program with the Trainer team and with each individual member to maximize productivity.
• Report to your manager on illnesses and/or schedule changes.
• Attend meetings, retraining sessions, and improve work quality when necessary.
• Take responsibility for completing tasks inside and outside working hours.
• Report any non-compliance by a team member regarding company standards, procedures, or legal requirements.
• Ensure that trainees follow all procedures, legal, and disciplinary rules.
• Comply with any reasonable company request that is aligned with business needs.
• Coordinate with recruiters and other members of the hiring team, following internal procedures.
• Assist and evaluate trainee exams.
• Complete training documents and reports.
• Schedule and conduct retraining sessions with existing employees to improve work quality.
• Collaborate closely with the Uniform Specialist regarding uniform orders.
• Perform cross-training with the Floor Management team to ensure the ability to support/train according to business needs.
• Perform other specific tasks or projects related to the position assigned by your direct manager.
• Substitute for team members during their vacations, sick leave, or other absences to cover business needs.
• Evaluate direct reports and provide coaching for success.
• Properly budget and request necessary resources for the Academy in accordance with business needs.

Requirements

• Good leadership and collaboration skills
• Analytical and results-oriented personality
• Good time management and organizational skills
• Experience working on projects and process optimization
• Previous experience as a Trainer is an advantage, but not mandatory
• Knowledge of computer programs such as Microsoft Office
• Advanced level of English (preferred)
• Excellent communication and presentation skills
• Previous experience as a Game Presenter is preferred
• Knowledge of all types of games offered
• Ability to act as a role model for professional appearance in a business environment

Additional Information

Benefits

This position is an excellent opportunity to join the Evolution team, a rapidly growing company. We also offer:

• Competitive salary
• Comprehensive training and growth opportunities
• Professional and personal development – for the right person, there is the possibility to take on greater responsibilities in the role

Evolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by more than 22,000 EVOlutioneers in over 30 markets worldwide, working on product innovation, software development, IT solutions, game operations, and business support. Evolution's dynamic and creative environment offers a unique opportunity for personal and professional growth.

Our integrated business-to-business (B2B) solutions ensure that our clients can always offer an unparalleled online entertainment experience to their players globally. We are proud to remain an award-winning digital powerhouse in entertainment products and services, with an ever-expanding portfolio of brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City, and DigiWheel.

Evolution is a Swedish company founded in 2006 and listed on Nasdaq Nordic (EVO).