Department Manager (Coach) - 37.5 hours - NFS Wolfsburg (m/f/d)

As a Coach (Department Manager) at NIKE, Inc. in Wolfsburg, you will lead and motivate a team to deliver exceptional customer service and achieve sales targets. You will coordinate daily operations, manage visual merchandising, and ensure compliance with brand standards. This role involves problem-solving, analyzing customer feedback, and acting as a brand ambassador, contributing to a positive team culture and inspiring athletes worldwide.

Must Have

• Expertise in exclusive customer service and product knowledge
• Coordinate, coach, and motivate employees in your area
• Support daily business management to achieve sales targets (incl. digital services, visual merchandising, sales floor, advertising campaigns)
• Identify problems and create solutions with your Senior Store Leadership Team
• Ensure compliance with all NIKE standards and guidelines
• 4 years or more experience in retail
• 2 years or more experience as a team leader
• Very good German language skills
• Good English language skills
• Good communication and teamwork skills
• Well-organized and able to prioritize
• Proactivity, openness, motivation, and passion for putting customers first
• Willingness to work weekends and shifts

Perks & Benefits

• Attractive salary commensurate with market and experience
• Opportunity for a monthly bonus payment (variable)
• Mobility benefits: Deutschlandticket and bicycle leasing (after probation period)
• Attractive employee discounts in-store and online
• Exciting development and career opportunities
• Regular sales and product training
• Dynamic and motivating work environment with flat hierarchies, where Diversity, Equity & Inclusion (DE&I) values are lived
• Employee clothing to represent NIKE and foster team spirit
• Access to exclusive training content
• Opportunity to participate in unique NIKE Events

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game.

Do you know what we need to create the best Retail Team in the world? Someone like YOU!

In our NIKE Retail Stores, we use special job titles for our positions: a Store Manager is the “Head Coach”, an Assistant Store Manager is the “Assistant Head Coach”, a Department Manager is a “Coach”, a Team Leader is a “Lead” and Sales Associates are “Athletes”.

Join the NIKE, Inc. Team!

As a Coach you will:

• Utilize your expertise in exclusive customer service and product knowledge to create a special Brand Experience for our buyers.
• Coordinate, coach, and motivate employees in your area and ensure an excellent working atmosphere.
• Support the management of daily business in your area to achieve sales targets (incl. Digital Services, Visual Merchandising, Sales Floor, Advertising Campaigns).
• Identify problems and create suitable solutions together with your Senior Store Leadership Team.
• You identify and improve areas based on customer feedback.
• Ensure that all NIKE standards and guidelines are adhered to.
• Be a Brand Ambassador for NIKE initiatives, including training your team.

To be precise, our Store structure consists of the following 3 Coach roles:

COMMERCIAL

• You lead a team that efficiently receives items, excellently manages inventory, and precisely implements visual presentation standards.
• You ensure smooth operations in the warehouse and ensure that there are always enough items on the sales floor, that the area is presentable, and that it meets brand standards.
• You work with the Department Leads who oversee individual areas (goods receipt and visual presentation), while you are responsible for the entire flow of goods in the store.
• Responsibility for the launch of monthly initiatives.
• Use our reporting tools to make the best commercial decisions.
• Accurate inventory management to deliver products ordered via app and internet.

ATHLETE EXPERIENCE

• Ensure that the team is optimally equipped to guarantee a high-quality Athlete Experience (Purpose).
• You motivate your team to actively participate in Nike Community Ambassador activities.
• Work with your Senior Store Leadership Team, being involved in hiring processes and onboarding new employees.
• You are responsible for the store's scheduling.
• Work together with the Store Team to implement and maintain a positive NIKE culture.

CONSUMER EXPERIENCE

• Lead by example to guarantee excellent service on the sales floor and bring the Consumer Journey to life.
• Provide resources so that the team gains knowledge about the NIKE brand as well as Consumer Service and Digital Services.
• Complete specific training and pass on knowledge about Athlete Services.
• Use data and analytics to gain deeper insights and achieve continuous improvements in collaboration with the Senior Store Leadership Team.

What you get:

• An attractive salary that is fair to the market and your experience
• The chance for a monthly bonus payment (variable)
• Mobility benefits: Deutschlandticket and bicycle leasing (after probation period)
• Attractive employee discounts in-store and online
• Exciting development and career opportunities
• Regular sales and product training
• A dynamic and motivating work environment with flat hierarchies, in which the values Diversity, Equity & Inclusion (DE&I) are lived
• Employee clothing, with which you represent NIKE and promote team spirit
• Access to exclusive training content
• The opportunity to participate in unique NIKE Events

What you bring:

• The passion for NIKE and/or the love for sports
• Experience and competence for excellent customer service
• 4 years or more experience in retail
• 2 years or more experience as a team leader
• Very good German language skills as well as good English language skills
• Good communication and teamwork skills
• You are well organized and can set priorities
• Proactivity, openness as well as motivation and the passion to always put our customers first
• Willingness to work weekends and shifts

Watch this Video to learn more about the atmosphere in our stores and about our Store Traditions.

Have we sparked your interest and would you like to support us in our mission “To bring inspiration and innovation to every athlete in the world”? Apply now, easily online. We are waiting for you!

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.