ArtBot (part of Critical Mass)
The Account Director is the face of ArtBot for all client and agency teams that sit within their remit. They are responsible for all work that gets delivered and for ensuring the maintenance of strong relationships with clients, media, and creative agencies.
You Will:
Expectation (within first 12 months)
Expectation (beyond 12 months)
You Have:
Proven experience as a senior point of contact for clients and agency partners.
Skilled in building trust and long-term relationships with senior stakeholders.
Able to navigate complex stakeholder groups, including clients, media, and creative agencies.
Experience handling escalations and setting/maintaining clear expectations with external partners.
Strong understanding of DCO (Dynamic Creative Optimization) or digital advertising personalization.
Ability to define and drive client DCO strategies and roadmaps.
Experience leading innovation sessions and communicating complex digital solutions to clients.
Awareness of market trends and competitor offerings in DCO or performance marketing.
Experience managing and mentoring team members (e.g., SAMs/AMs) with a focus on growth and motivation.
Conducting regular 1:1s, identifying skill gaps, and developing training plans.
Experience allocating resources across accounts and teams.
Skilled at fostering collaboration across internal functions and account teams.
Solid understanding of scope, billing, invoicing, retainers, and revenue forecasting.
Able to manage and report on commercial performance and client profitability.
Experience identifying upsell/cross-sell opportunities.
Comfortable maintaining and updating internal trackers and documentation.
Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.
Salary Range
$100,000 - $130,000 USD
Critical Mass is an equal opportunity employer.
The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.
If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx