Account Executive - Expansion - Existing Accounts - UK

New Relic is a global team dedicated to shaping the future of observability, building an intelligent platform for companies to thrive in an AI-first world. As an Account Executive in the UK, you will nurture and expand relationships with existing customers, understanding their evolving challenges and strategic goals. You'll partner with internal teams to create thoughtful strategies, drive expansion, upsell, and cross-sell opportunities, ensuring customers maximize value from New Relic's solutions. This role focuses on being a trusted advisor and guiding sales cycles from conversation to close.

Must Have

• Build and deepen relationships with existing customers.
• Identify and develop new opportunities within existing customer base.
• Partner with Customer Success and Marketing for expansion, upsell, and cross-sell.
• Manage sales cycle from initial conversation to close.
• Maintain accurate forecasts and update activities in Salesforce.
• Proven experience in B2B software or technology sales with focus on account management.
• Familiarity with subscription-based or SaaS sales models.
• Strong relationship-building and effective communication skills.
• Collaborative spirit for working with internal partners.
• Experience and familiarity with UK business culture.

Perks & Benefits

• Flexible workforce model (fully office-based, fully remote, or hybrid)
• Diverse, welcoming and inclusive environment

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

Your Opportunity

Join our team as an Account Executive, dedicated to nurturing and expanding our relationships with existing customers in the UK. You'll be the primary partner for our current clients, listening to their evolving challenges, understanding their strategic goals, and showing them how our solutions can help their business thrive. 🤝

This is a collaborative role where you'll partner with internal teams—including solution consultants, marketing, and customer success—to create thoughtful strategies and help our customers thrive.

What You'll Do

• Nurture Your Portfolio: Build and deepen meaningful relationships with key stakeholders within your portfolio of existing customers. Your goal is to be their trusted advisor, understanding their evolving needs and matching them with the right solutions from our portfolio.
• Drive Expansion & Adoption: Identify and develop new opportunities within your existing customer base. You'll partner with Customer Success and Marketing on adoption campaigns and strategic account planning to uncover expansion, upsell, and cross-sell opportunities, ensuring your customers are maximizing the value they get from New Relic.
• Manage Your Sales Cycle: Guide opportunities from initial conversation to close. You'll maintain accurate forecasts, keep your activities updated in Salesforce, and communicate your progress to the team.
• Stay Curious: Learn about your customers' business goals and technology stacks. By staying informed about their industries, you can better identify opportunities where New Relic can provide significant value.
• Grow Your Product Knowledge: Develop a strong understanding of the New Relic platform. We are committed to your growth and will provide the resources you need to confidently demonstrate our products.

Your Qualifications

We believe that experience comes in many forms and are dedicated to building a diverse and inclusive team. If you believe you have the skills to be successful in this role, we encourage you to apply.

• Proven experience in a B2B software or technology sales role, with a strong focus on account management (managing existing customers, driving expansion, and securing renewals).
• A motivated and goal-oriented mindset, with a passion for helping customers solve problems.
• Familiarity with subscription-based or SaaS sales models.
• Strong relationship-building skills and the ability to communicate clearly and effectively.
• A collaborative spirit for working with internal partners, like Solution Consultants, Customer Success, and marketing teams.
• Experience and familiarity with the business culture in the UK.

Please note that visa sponsorship is not available for this position.

#LI-RM1 #LI-IRemote

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com

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We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance

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Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.

Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy