Account Manager, Programmatic/DSP

Description

There's likely a reason you've taken the time out of your busy day to review this opportunity at PulsePoint. Maybe you're in need of a change or there's "an itch you're looking to scratch." Whatever the reason, ask yourself the following questions:

• Do you want to join a company that takes pride in the work they do?
• Do you want to work for a company that helps you navigate your career and invests in your development?
• Is having an open and transparent leadership team important to you in your next role?

If you answered yes to the above questions, you are in luck… PulsePoint is hiring!

About PulsePoint:

PulsePoint is a fast-growing healthcare technology company (with adtech roots) using real-time data to transform healthcare. We help brands and agencies interpret the hard-to-read signals across the health journey and unify these digital determinants of health with real-world data to produce the most dimensional view of the customer. Our award-winning advertising platforms use machine learning and programmatic automation to seamlessly activate this data, making marketing, predictive analytics, and decision support easy and instantaneous.

Account Manager

We are looking for talented Account Managers to join our team.

Our Account Managers own the relationship between PulsePoint and our clients. An AM serves as the primary point of contact for the client and internal teams for all items regarding health media and programmatic campaigns.

The ideal candidate will have a strong client facing background and prior digital account management/campaign management experience within the digital Health/Pharma space or from the media agency partner side.

The Product You'll Be Working On:

LIFE BY PULSEPOINT™, Everything you need to plan, activate, analyze and optimize your digital healthcare advertising campaigns - in one platform. Our proprietary data targeting solutions are the backbone for thousands of healthcare brands seeking instant access to forecast, target, and engage DTC and HCP audiences at scale.

What you'll be doing:

• Develop, grow, and maintain relationships with clients through exceptional client service.
• Serve as point person for all post-sale client requests and communication with client, including kick off calls, asset gathering, KPI discussions, creative changes, performance reports, client meetings, campaign recommendations, troubleshooting.
• Partner with Campaign Management and Platform Solution teams to develop and provide regular actionable insights to our clients on both live and post campaign results detailing performance, campaign optimizations, and new opportunities.
• Partner with internal Client Strategy to effectively communicate digital strategies and rationale for tactical approaches for each campaign directly with our clients.
• Provide accurate campaign screengrabs and detailed reporting in line with campaign objectives and KPIs in a timely manner.
• Partner with Data Analytics to ensure successful delivery of in depth reporting to clients and troubleshoot where necessary.
• Lead client calls and virtual/in-person business reviews covering campaign performance, insights and recommendations.
• Coordinate extensive monthly billing with clients and internal teams.
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients.

Requirements:

• 2+ years experience in a client-facing Account Management, Customer Success, or Media Planning role, developing and managing programmatic campaigns and/or digital media buying.
• BA/BS degree in Business (Advertising/Marketing) or similar education.
• Understanding of interactive media planning, buying elements, success metrics (CPA, CPC, CPM, DR etc.), and campaign/tech troubleshooting.
• Passion for customer service and ensuring that our clients have the best experience possible.
• Detail-oriented with the ability to multi-task in a fast-paced environment.
• Responsible and results-driven individual.
• Strong interpersonal, communication, collaboration and organization skills.
• Familiarity with Microsoft Office, Google Suite, Google Analytics, Doubleclick, IAS, DoubleVerify, Sizmek, JIRA, Salesforce, Tableau.
• Demonstrated ability in analyzing and interpreting campaign data to recommend solutions that will provide optimal results for our clients.
• We are open to hiring this as hybrid in our Newark office (283-299 Market Street, 4th Floor, Newark, NJ 07102) or fully remote, East Coast locations and hours preferred.
• Work hours: 9am-6pm EST.

What we’ll give to you:

• Comprehensive healthcare with medical, dental, and vision options, and 100%-paid life & disability insurance
• 401(k) Match
• Generous paid vacation and sick time
• Paid parental leave & adoption assistance
• Annual tuition assistance
• Better Yourself Wellness program
• Group volunteer opportunities and fun events
• A referral bonus program -- we love hiring referrals here at PulsePoint

And there’s a lot more!

Compensation package:

• We offer a compensation package inclusive of a base salary, a target annual bonus, and a quarterly incentive plan.
• The base salary range is $75k-85k and takes into consideration each candidate's skills, experience, qualifications, and internal equity.
• In addition, we offer a target annual bonus (ranging from $7.5k-8.5k based on company and individual performance), as well as a $5k/quarter quarterly incentive plan tied to the revenue growth of the account(s) managed by you, which usually comes into effect a few quarters after they start once they've become the sole Account Manager for their accounts.

Selection Process:

1. Intro phone screen with recruiter (30 mins)

2. Phone call with AM Team Lead (30 mins)

3. Manager of Account Management (30 mins)

4. Phone call with Sr. Director of Account Management (30 mins)

5. Phone call with VP of Account Management (30 mins)

Watch this video here to learn more about our culture and get a sense of what it’s like to work at PulsePoint!