Accounts Receivable Analyst

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

The Global Finance Operations organization is seeking a Payment Operations Analyst for the Accounts Receivable Operations team. This role is to (1) apply timely payment application against open AR (2) resolve unmatched cash for invoiced merchants (3) support match-pass automation. Role is expected to take charge of complex escalations and drive resolution to meet SLA. We are looking for candidates with integrity, confidentiality, and strong communication skills.

Job Description:

Essential Responsibilities:

• Responsible for timely and effective reconciliation of all assigned General Ledger accounts
• Ensure accurate clearing of reconciling items in accordance with Company Policy
• Ensure accurate posting of general ledger entries in SAP and customer accounts
• Involved in research, track, and timely resolve outstanding reconciling items and related issues
• Apply advanced research techniques to accurately identify the source of reconciling items
• Participate in month-end close activities
• Identify and recommend process improvement opportunities in reporting, reconciliation, and analysis
• Communicate with internal resources and/or processors to escalate and resolve differences
• Drive technology adoption and changes to improve efficiency
• Assist with escalated cases

Minimum Qualifications:

• Minimum of 2 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

• Knowledge of basic US GAAP accounting practices
• Experience working with US companies
• Experience with B2B collections
• Experience with inbox and ticketing management support (JIRA or Salesforce)
• Experience around process improvement with example of cost savings projects
• Experience working with cross functional and international teams
• Significant skills/experience in MS Excel, analytics, and process management
• Demonstrates strong independent organizational skills
• Demonstrates strong capabilities in second order thinking with research diligence
• Demonstrates strong operating procedures (SOP) and requirement document (BRD) building, including strong understanding around product requirement, data structure, and merchant record (MOR) data management
• Knowledge of its adjacent products preferred
• Payments industry background a plus
• IT background a plus
• Accounting/Banking background a plus
• Experience with SAP ECC a plus