Adobe Application Management Support Engineer

Company Description

Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.

By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.

From prototype to real-world impact - be part of a global shift by doing work that matters.

Job Description

Stack: AEM, Adobe Analytics, Acrobat Sign, Data Collection Tags (formerly Adobe Launch), OneTrust.

Role summary

Own the health, reliability, and compliance of our Adobe Experience Cloud stack. Keep AEM sites fast and secure, analytics data trustworthy, e-signature flows smoothly, and consent enforcement correct across regions. Operate at L2/L3, resolve incidents, ship safe changes, and harden runbooks.

Key outcomes

• Stable AEM environments with clean deployments via Cloud Manager and well-tuned Dispatcher caching.
• Accurate analytics via AEP Web SDK/Tags and a governed, documented data layer.
• Consent-aware tagging with OneTrust (incl. IAB TCF v2.x) that gates Adobe tools correctly.
• Reliable Acrobat Sign administration, integrations, and issue resolution.
• What you’ll do

• AEM operations (Cloud Service / 6.5): Monitor, triage, and fix issues; manage Cloud Manager pipelines; validate Dispatcher configs; handle caching/CDN, replication, and access controls.
• Deploy & release: Run safe CI/CD, automate smoke/perf checks, reduce MTTR through strong on-call, incident, and problem management.
• Data Collection (Tags) & Web SDK: Build and maintain tags, rules, extensions, environments, and data streams; enforce data-layer standards; instrument sites/apps with AEP Web SDK.
• Adobe Analytics: Administer report suites, users, and classifications; maintain processing rules/marketing channels; validate end-to-end data quality.
• Consent & privacy (OneTrust): Configure CMP, implement consent gating (e.g., TCF 2.x), document country-specific behavior, and align with legal/compliance.
• Acrobat Sign: Support users/groups, templates/workflows; troubleshoot integrations and API issues.
• Runbooks & SRE hygiene: Create SOPs, dashboards, alerts, and post-mortems; uphold change, release, and access controls.

Must-have skills

• AEM ops: Cloud Manager pipelines; Dispatcher setup/validation; log analysis; packaging & permissions; basic OSGi/Sling.
• Tags (Launch) & Web SDK: Rule design, extensions, environments/libraries; Edge Network, data streams, identity/consent flow.
• Adobe Analytics: Implementation & admin (eVars/props/events), marketing channels, processing rules, QA.
• Consent management: OneTrust CMP configuration, cookie categories, banner logic, TCF 2.x, Adobe tool gating.
• Acrobat Sign: Tenant admin basics; workflow and integration troubleshooting.
• Tooling: Scripting (JS/Shell), bitbucket, Git, CI/CD, observability/log tools; solid incident/change management.

Nice-to-have

• AEM as a Cloud Service migration experience; CDN (Akamai/CloudFront).
• Adobe Target/Audience Manager; AEP RTCDP exposure.
• API integration experience (REST/GraphQL); server-side tagging/event forwarding.

Qualifications

Experience & education

• Typically, 5–8 years in web/app operations support, with 3+ years across the Adobe stack.
• Bachelors in CS/IT or equivalent practical experience.

Certifications (preferred)

• Adobe Certified Expert — AEM (Sites)
• Adobe Analytics (Developer or Business Practitioner)
• AEP/Tags coursework or certification

Additional Information

Location - Can be Bangalore and Hyderabad.

At Endava, we’re committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know.