Aftersales, Manager - NMIPL
Job Summary
Job Description
- Finalize and monitor BPRO and BP Parts/BPRO targets across India.
- Review dealer dispersion and identify root causes for underperformance.
- Monitor and improve BP Commodity penetration.
- Identify dealers for Body 5 activities and oversee execution.
- Visualize PMGR to BP Conversion through daily reports and improve actions.
- Conduct quarterly reviews with vendors for ORC Reconciliation and business improvement.
- Raise Paint ORC Invoices for Business Auxiliary Charges collection.
- Enroll dealers in AI for digital estimation.
- Monitor and improve AI estimates through AI vs BPRO analysis.
- Circulate daily dashboards for AI performance.
- Conduct regular meetings with vendors to address dealer concerns and software challenges.
- Follow up with vendors/ISIT for DMS Integration.
- Review weak dealers with the Field team to improve AI penetration.
- Convert dealers to paint Drop Shipment model.
- Execute Paint Orders from the warehouse.
- Reconcile weekly orders/invoices with Nippon/Retailers/warehouse and Dealers.
- Propose new BP Consumables for Drop shipment model.
- Finalize and monitor dealer-wise Insurance Renewal targets.
- Coordinate with NRFSI to launch new insurance schemes.
- Arrange steering committee meetings with Insurance Partners for reviews and issue resolution.
- Follow up with NRFSI to include channel partners for better coverage.
- Secure RSA Budget and negotiate with vendors for best prices.
- Finalize RSA Retail prices and schemes.
- Monitor dealer dispersion for RSA and identify root causes for underperformance.
- Execute monthly RSA payments, verify details, and close payments with accounts.
- Conduct weekly/monthly meetings with vendors for customer concern addressal and improvement plans.
- Analyze daily dashboard for concerns and follow up on actions to reduce them.
2 skills required
Job Details
EXPECTED END RESULTS
MAJOR ACTIVITIES
Increasing Body & Paint revenue
1. BPRO Drive- Target finalization for all India. Regular Monitoring Dealer Dispersion w.r.t target. Review with bottom dealers along with the Filed team.
2. BP Parts/BPRO- Target finalization for all India. Regular Monitoring Dealer Dispersion w.r.t target. Review with bottom dealers along with the Filed team.
3. Commodity Penetration: Monitoring BP Commodity penetration. Dealer dispersion and review with bottom dealers to identify the root cause and actions.
4. Body 5- Based on the customer concerns/Revenues, identifying the dealers for Body 5 activities. Execution and implementation of body 5 at identified dealers. Monitoring the results after implementations.
5. PMGR to BP Conversion- Visualization through daily reports. Dealer dispersion w.r.t Target/National Average/Best dealer. Improvement actions through bottom dealer reviews.
6. Quarterly Review with vendors for ORC Reconciliation and Improvement of Business.
7. Raising the Paint ORC Invoices for collection of Business Auxiliary Charges.
Digital estimation through Artificial Intelligence
1. Enrolment of dealers in AI
2. Monitoring and improving of AI estimates through AI vs BPRO
3. Circulation of daily dashboard
4. Regular meeting with vendor to address the dealer concerns/Software challenges.
5. Followup with vendor/ISIT for DMS Integration.
6. Daily dashboard for AI Penetration and Month dashboard for Revenue enhancement.
7. Review with weak dealers along with Field team to improve the penetration.
Paint Drop Shipment
1. Conversions of dealers in paint Drop Shipment
2. Regular meeting with potential dealers to convert under paint drop shipment.
3. Execution of Paint Orders from Ware house.
4. Weekly Order/Invoice Reconciliation with Nippon/Retailers/warehouse and Dealer.
5. New Proposal for BP Consumables to be converted under Drop shipment model.
Insurance Renewal Penetration
1. Target Finalization and Monitoring dealer wise Target Vs Actual Dealer dispersion management. Review with weak dealers to improve the penetration.
2. Coordinate with NRFSI to launch the new schemes to improve the Insurance renewal.
3. Arranging the steering committee with Insurance Partners for Quarterly Review/Dealer Concern Addressal/ Improvement actions
4. Regular follow up with NRFSI to include the channel partners for better coverage.
5. Road Side Assistance
1. Securing RSA Budget, Negotiation With vendors for best price, Floating of RFQ to get the best quotes from other service providers.
2. Finalization RSA Retail prices and schemes.
3. Dealer dispersion monitoring, Review with bottom dealers to make the counter measures and identifying the root cause.
4. RSA Payment execution monthly. Sharing of NVS data, Verifying the details with vendor, Invoice creation and payment closure with accounts team.
5. Weekly/Monthly meeting with vendor for customer concern addressal and improvement action plan.
6. Daily dashboard-->Parato Anlaysis of Concerns-->Action followup from TCS to reduce the concerns
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