AI/ML Readiness Program Manager

In this role, your responsibilities will include: -Strategic Readiness Planning: Identify, define and drive comprehensive Channel Sales strategy for end-to-end program launches, ensuring alignment with Apple policies and customer experience goals. -Cross-Functional Leadership: Lead and influence across distributed stakeholder groups including in-geo support teams, CSO Product, Shared Services, Training and Communications to ensure cohesive readiness planning and execution. -Operational Execution: Coordinate and lead readiness efforts for key launch moments, defining roles, managing escalations and ensuring real-time issue resolution. -Process Standardization and Improvement: Develop, implement and continuously refine standardized readiness processes across all regions, leveraging KPI and data analysis to measure success and drive data-driven improvements for enhanced efficiency and effectiveness. -Communication: Simplify complex technical concepts for stakeholder groups or create necessary communication plans and artifacts, training inputs and readiness documentation. Clearly communicate launch readiness status, risk, and opportunities. Deliver vital program readiness material with geo stakeholders and partners. -Relationship Building: Cultivate strong relationships both inside and outside of the organization, with a focus on in-geo partnership, to effectively influence outcomes and companion an exception launch.