AI Outcomes Manager

About Glean

We’re on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will work in tandem with expert AI assistants who find knowledge, create and synthesize information, and execute work. These assistants will free people up to focus on the higher-level, creative aspects of their work.

We’re building a system of intelligence for every company in the world. On the surface, you can think of it as Google + ChatGPT for the enterprise. Under the hood, our platform is the connective tissue between AI and knowledge. It brings all of a company’s knowledge together, understands it at a deep level, provides industry-leading search relevance over it, and connects it to generative AI agents and applications.

Glean was founded by a seasoned team of former Google search and Facebook engineers who saw a need in the enterprise space for their technical depth and passion for AI. We’re a diverse team of curious and creative people who want to help each other get big things done—so we can help other teams do the same. 

We're backed by some of the Valley's leading venture capitalists—including Sequoia, Kleiner Perkins, Lightspeed, and General Catalyst—and have assembled a world-class team with senior leadership experience at Google, Slack, Facebook, Dropbox, Rubrik, Uber, Intercom, Pinterest, Palantir, and others

About the Role

Glean is seeking a talented AI Outcomes Manager to join our rapidly expanding team. The AI Outcomes Manager will play a crucial role in transforming how every department works, with the power of Glean. They will work closely with executives and end users, combining business acumen, product sense, and prompting skills to help them transform into an AI-native enterprise.

What You'll Drive

• Engage with executive sponsors and provide strategic reviews and consult customers on developing and executing on their AI roadmap
• Deeply comprehend Glean's suite of products, ensuring the ability to best help customers get the most out of the Glean platform
• Conduct use case discovery workshops and turn those use cases into tangible outcomes 
• Collaborate internally with Product and R&D to help shape Glean’s product roadmap based on the voice of our users 
• Proactively identify opportunities to expand Glean’s deployment and enhance customer engagement

Must haves

• 2+ years of professional experience 
• Hungry, curious, and consultative mindset
• Strong problem-solving skills with the ability to adapt to different users and scenarios
• Proven understanding and ability to write complex prompts 
• Ability to understand various user types and convey a sense of the most valuable applications of AI in diverse job functions
• Excellent communication skills to effectively interact with multiple stakeholder groups
• Product sense and ability to drive a product’s full potential capabilities

Good to haves

• Customer presence: ability to work with any level from individual contributors to CEOs
• Prior experience in consultative roles, solutions engineering, support, or product management

Benefits

• Competitive compensation
• Medical, Vision and Dental coverage
• Flexible work environment and time-off policy
• 401k
• Company events
• A home office improvement stipend when you first join
• Annual education stipend
• Wellness stipend
• Healthy lunches and dinners provided daily

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.