AI Safety Operations

1 Month ago • All levels • Operations

Job Summary

Job Description

This AI Safety Operations role at ElevenLabs is remote, with optional work from offices in New York, London, and Warsaw. Responsibilities include designing and implementing safety operational workflows (moderation, appeals, user requests), mentoring a team of safety ops specialists, managing customer requests and safety incidents, overseeing responses to internal/external safety requests, supporting the development of automated safety systems (including data labeling), crafting operational guidelines, building automation processes, staying current on trust & safety/AI safety developments, and surveying the ecosystem for improved safety tools and processes. The ideal candidate possesses experience in safety operations, content moderation, customer support, or product management, with a strong data background (SQL, cloud data warehouses) and team management experience. A passion for AI audio and a commitment to excellence are crucial.
Must have:
  • Safety operations experience
  • Process design & implementation
  • Data analysis skills (SQL)
  • Team management experience
  • Operational rigor
  • Cross-functional collaboration
Good to have:
  • AI data labeling experience
  • Experience with cloud data warehouses
Perks:
  • Remote work
  • Global team
  • High-velocity innovation
  • Continuous growth

Job Details

This role is remote, so it can be executed globally. If you prefer, you can work from our offices in New York, London and Warsaw.

About ElevenLabs 

At ElevenLabs, we are pioneering voice technology with our cutting-edge research and products. 

We launched in January 2023 and have since reached over 1 million users globally and have partnered with the world’s biggest names (see customer stories). We closed our Series-C funding at a 3.3B valuation at the beginning of this year and are backed by the leading names in tech and AI (a16z, ICONIQ, NEA, Sequoia, NFDG, Salesforce, and many others).

We are at an exciting phase of our growth and innovation and are looking for ambitious people to help us further push the boundaries of voice AI. This is a rare chance to be an early member of a company on the rise. If this excites you, we want to meet you! 

Who we are

A global team of passionate and innovative individuals united by curiosity and a shared goal: to be the first choice for AI audio solutions. Together, we are shaping a new technology and market from the ground up. We innovate quickly and take pride in getting things right, from the big picture initiatives to the details that keep us moving smoothly every day. We work with high autonomy and accountability where the best idea wins at any time and from anyone. 

About the role

This role is within the AI Safety organization but will interface with all other orgs internally, and potentially externally. Specifically you will:

  • Build a safety ops machine:  Design and implement protocols to handle various safety operational workflows including moderation, appeals, and safety-related user requests.

  • Mature and oversee the safety operations: Mentor, and lead a group of safety ops specialists who review & assess a high volume of flagged content, handle appeals, investigate and respond to incidents, and support our machine learning engineering team.

  • Manage customer requests and safety incidents. Oversee our response to internal and external safety requests. Ensure quality and consistency of our response.

  • Support development of automated safety systems. Work with engineering, policy and investigations team members to support building automated systems, including data labeling for moderation classifiers & detection models.

  • Craft clear guidelines: Translate our prohibited use policies into operational guidelines for human reviewers and automated systems.

  • Automation-first mindset: Build processes with an eye to automation; implement simple automations independently  

  • Stay ahead of the curve. Stay abreast of developments in trust and safety ,and AI safety, and introduce ideas for automation and efficiency to the team. Survey the ecosystem for tooling, processes and standards that can improve safety outcomes, and support selection, integration and management of external tools.

Who you are

We're looking for exceptional individuals who combine technical excellence with ethical awareness, who are excited by hard problems and motivated by human impact. You’ll strive with us if you: 

  • Are passionate about audio AI driven by a desire to make content universally accessible and breaking the frontiers of new tech.  

  • Are a highly motivated and driven individual with a strong work ethic. Our team is aware of this critical moment of audio AI evolution and is committed to going the extra mile to lead. 

  • Are analytical, efficient, and strive on solving complex challenges with a first principles mindset. 

  • Consistently strive for excellence, delivering high-quality work quickly and exceeding expectations.

  • Take initiative and work autonomously from day one, prioritizing learning and contribution while leaving ego aside.

What you bring

  • Background in safety operations, content moderation, customer support, and/or product management 

  • Experience designing, and implementing operational processes & protocols for human or automated implementation. Experience doing this in trust and safety, AI data labeling, customer support or  security teams strongly preferred. 

  • Strong track record working with data. You have experience crafting SQL queries and tables and working with cloud data warehouses (e.g. Snowflake, Big Query). You can manipulate, understand and draw insights from structured or unstructured data. You lean on insights, metrics, and user behavior patterns to inform and refine your moderation strategies, policies, and tools. 

  • Track record managing operational teams. You have successfully developed, mentored and managed an operational team, or can demonstrate strong potential in doing so. 

  • Operational rigor: You thrive under pressure, staying organized and decisive even when handling emergencies or sudden surges in risky content. You build foundations that can handle high volumes with a bias towards automations/scalability.

  • Cross-functional fluidity: You’re skilled at collaborating with engineers, product teams, and other stakeholders to ensure safety measures integrate seamlessly with ongoing innovations. You do this by pointing towards a common goal, even when the safety requirements might be perceived to slow down.

  • Thick skin: You maintain composure and objectivity while confronting disturbing or complex material, ensuring it doesn’t impede your (or your teams’) judgment or well-being.

What we offer

  • High-velocity innovation: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

  • A truly global team: Collaboration with teammates across 30+ countries, a global customer footprint and office hubs in New York, London and Warsaw. Annual company offsite for the whole team to get together (the last one in Croatia!) 

  • Remote first: We prioritize your talent, not your location, with structured asynchronous workflows for maximum impact and minimal meetings.

  • Continuous growth: Collaborate with AI leaders, shape your path, and contribute where you excel most.

#LI-remote

Similar Jobs

PwC - IN-Senior Associate_Power BI_Data & Analytics_Advisory_Mumbai

PwC

Mumbai, Maharashtra, India (On-Site)
6 Months ago
PwC - D365 Azure Integration Developer-Manager

PwC

Kolkata, West Bengal, India (On-Site)
6 Months ago
Trendyol - Trendyol GO -  Marketplace Development Professionals

Trendyol

İstanbul, İstanbul, Türkiye (Hybrid)
3 Months ago
CCP Games - Data Engineer

CCP Games

Reykjavík, Reykjavíkurborg, Iceland (On-Site)
1 Month ago
Netflix - Support Solutions Engineer (L5) Data Platform, Kafka

Netflix

United States (Remote)
1 Month ago
Luxoft - Murex BAU Consultant - Mexico

Luxoft

Mexico City, Mexico City, Mexico (Remote)
4 Months ago
Trek - Assistant Manager

Trek

Katy, Texas, United States (On-Site)
1 Month ago
The Walt Disney Company - Associate Manager, Asset Management & Technology

The Walt Disney Company

Singapore, Singapore (On-Site)
2 Months ago
The Walt Disney Company - Costume Assistant - 12month contract (HKD$6000 Special Welcome Reward)

The Walt Disney Company

Hong Kong (On-Site)
5 Months ago
Tesla - Senior Operations Specialist (Accounts Receivable), Leasing

Tesla

London, England, United Kingdom (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

The Walt Disney Company - Sr Automation & Integration Analyst

The Walt Disney Company

Celebration, Florida, United States (On-Site)
2 Months ago
Salesforce - JAVA Developer - Affirmative Action Vacancy for Women

Salesforce

Mexico City, Mexico (On-Site)
6 Months ago
Fortis Games - Senior QA Automation Engineer

Fortis Games

Portugal (On-Site)
2 Months ago
Meltwater - Content Platform Software Engineer Junior

Meltwater

Hyderabad, Telangana, India (Hybrid)
6 Months ago
PwC - IN-Senior Associate_Power BI_Data & Analytics_Advisory_Mumbai

PwC

Mumbai, Maharashtra, India (On-Site)
6 Months ago
Tesla - Engineering Technician, Cell Abuse Testing

Tesla

Brandenburg, Germany (On-Site)
2 Months ago
Sawhorse Productions - Data Analyst

Sawhorse Productions

California, United States (Remote)
2 Months ago
ByteDance - Database Administrator - Game

ByteDance

Singapore (On-Site)
3 Months ago
CloudHire - Senior Web Developer

CloudHire

Maharashtra, India (Remote)
3 Months ago
Nagarro - Principal Engineer, Machine Learning (Python)

Nagarro

Gurugram, Haryana, India (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Jobs in United States

Next Level Business Services - Java Developer (Full Time)

Next Level Business Services

Cincinnati, Ohio, United States (On-Site)
5 Months ago
Trackman - Product Support Specialist (Tier 2)

Trackman

Phoenix, Arizona, United States (On-Site)
1 Month ago
The Walt Disney Company - Director, Platform & Infrastructure

The Walt Disney Company

Burbank, California, United States (On-Site)
2 Months ago
Payactiv - Marketing Copywriter

Payactiv

Milpitas, California, United States (Hybrid)
6 Months ago
Probably Monsters - Producer

Probably Monsters

Bellevue, Washington, United States (On-Site)
1 Month ago
Mashgin - Senior Software Engineer, Full-Stack

Mashgin

Palo Alto, California, United States (Hybrid)
5 Months ago
Next Level Business Services - Network Architecture and Operations

Next Level Business Services

Mount Laurel Township, New Jersey, United States (On-Site)
5 Months ago
Patel greene - Senior Roadway Engineer

Patel greene

Tallahassee, Florida, United States (On-Site)
5 Months ago
AI Fund - Venture Advisor (Equity position only)

AI Fund

California, United States (Remote)
5 Months ago
Zoox - Software Engineer - Simulation Workload Orchestration

Zoox

Foster City, California, United States (Hybrid)
5 Months ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Playtech - Junior Customer Technical Support Officer

Playtech

Cyprus (On-Site)
1 Month ago
Varonis  - MDDR Manager

Varonis

Honolulu, Hawaii, United States (Remote)
1 Month ago
Warner Bros Discovery - Client Services Post Production Coordinator

Warner Bros Discovery

Burbank, California, United States (On-Site)
3 Months ago
Tesla - Service Manager

Tesla

Holzwickede, North Rhine-Westphalia, Germany (On-Site)
2 Months ago
Sporty Group - Nelspruit Office Manager

Sporty Group

Mpumalanga, South Africa (On-Site)
1 Month ago
Tencent - Tencent Cloud-Senior Database Solutions Architect

Tencent

Hong Kong (On-Site)
3 Months ago
Keywords Studios (Player Support) - Trust and Safety Team Lead

Keywords Studios (Player Support)

Tokyo, Japan (On-Site)
1 Month ago
Sporty Group - IN Associate - ORM/ Social Media

Sporty Group

Mumbai, Maharashtra, India (On-Site)
10 Months ago
Fanatics - Senior Director, Global Brand Operations

Fanatics

New York, New York, United States (Hybrid)
5 Months ago
Assystems - Formateur Technique Planification Nucléaire H/F

Assystems

Pierrelatte, Auvergne-Rhône-Alpes, France (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Overview

ElevenLabs is an AI Audio research and deployment company. 


Our research team develops AI Audio models that generate realistic, versatile and contextually-aware speech and sound effects. Our product team makes these models accessible for everyday users, prosumers, and businesses to create & localize content. 


Our technology is used to voice audiobooks and news articles, animate video game characters, help in film pre-production, automate localization processes in entertainment, create dynamic audio content for social media and advertising, and train medical professionals. It has also given back voices to those who have lost them and helped individuals with accessibility needs in their daily lives.


For more information, visit www.elevenlabs.io

United States (Remote)

United States (Remote)

United Kingdom (Remote)

United Kingdom (Remote)

San Francisco, California, United States (Remote)

London, England, United Kingdom (Remote)

View All Jobs

Get notified when new jobs are added by ElevenLabs

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug