Analyst - Control Management

The Analyst - Control Management role at American Express is a hybrid position in Gurgaon, Haryana, India. This role is part of the Finance Control Management team, focusing on operational risk exposures. Key responsibilities include designing and developing business solutions and reports using various tools, leveraging AI/ML for reporting, and supporting issue remediation. The role requires strong analytical, problem-solving, and communication skills, with a focus on data analytics and insights for senior finance leadership.

Must Have

• Worked hands-on with SQL, Python, Excel, Data Visualization tools (Tableau, Power BI, etc.)
• Excellent deck writing skills for Senior Leadership and experience in storytelling
• Strong problem solving and analytical skills
• Excellent Verbal and written communication skills
• Ability to work independently
• Develop strong interpersonal relationships and be highly customer centric

Good to Have

• A graduate degree in any field (MBA or equivalent preferred)
• Experience in Issue Management / any other Operational Risk domain
• Developing Artificial Intelligence Use cases

Perks & Benefits

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model (hybrid, onsite or virtual)
• Generous paid parental leave policies
• Free access to global on-site wellness centers
• Free and confidential counseling support through Healthy Minds program
• Career development and training opportunities

Work Location Options:

Hybrid

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Function Description

Finance Control Management is a comprehensive an integrated program. Control Management team is a key partner to Finance and provides thought leadership to identify, measure, assess, report, monitor and control operational risk exposures facing American Express. It supports business process owners while ensuring all relevant regulatory and legal requirements are met.

A collaborative partnership between a centralized Operational Risk Governance Group (ORGG), subject matter experts (SMEs), business unit partners, and the Control Management teams enables efficient and effective operational risk controls supported by the Company’s Operational Risk Framework. This framework consists of several core components including risk assessment, business and environmental internal control factors and reporting & monitoring.

Purpose of the Role:

Senior Analyst - Control Management reports to the Manager, Reporting and Analytics COE, whose main responsibility is to provide Data Analytics and Insights, Self Serviced MIS Tools, Ad-hoc analytical support to Finance Control Management and Senior Finance Leadership on Events, CAPs, PRSAs and Control rating elements.

• Design, develop, implement, and maintain business solutions / reports / dashboards using Excel / Power Bi / VBA / Tableau / Python.
• Develop complimentary Reporting Capabilities & Solutions by leveraging Artificial Intelligence and Machine Learning tools.
• Develop, monitor, and administer governing programs managed by risk pillar SMEs - PRSA, Issue Management, Audit dashboards etc.
• Support remediation of issue / Operational Risk Event (ORE) including documentation of the Risk event on ARCHER
• Engage with key stakeholders, including business unit partners and compliance colleagues, to facilitate effective issue management and resolution
• Maintain appropriate governance activities including business unit level oversight committees and operational risk profiles and reporting.
• Understand, analyze, and review monthly reports on Control Rating Metrics, monitor and highlight any unusual trends noticed to the leadership, rigorously follow up with Business partners to ensure compliance.
• Lead with a digital mindset and deliver the world’s best customer experiences every day.
• Identify automation opportunities within the Risk environment to enable a strong Risk environment.

Minimum Qualifications

• Must have worked hands on SQL, Python, Excel, Data Visualization tools (Tableau, Power BI, etc.)
• Must have excellent deck writing skills for Sr. Leadership along with experience in storytelling.
• Strong problem solving and analytical skills including the ability to conceptualize and break down complex issues into actionable tasks.
• Excellent Verbal and written communication skills
• Ability to work independently from understanding the regulation, designing the test script, execution of fieldwork testing, communication of findings to business and to reporting gaps.
• Develop strong interpersonal relationships across different cross functional teams. The individual needs to be highly customer centric.

Preferred Qualifications

• A graduate degree in any field is required. However, an MBA or equivalent will be preferred.
• Experience in Issue Management /any other Operational Risk domain will be preferred
• Developing Artificial Intelligence Use cases would be an added advantage

ORMCM

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.