Anti-Money Laundering Operations Analyst

Our Financial Crime team

We're growing our Anti-Money Laundering Team and need awesome Operations Analysts to lead the charge! In this role, you'll be a critical part of our Financial Crime Operations team, providing expert guidance, handling complex investigations, and acting as the final point of technical escalation. Your expertise will ensure our operations are efficient, compliant, and effective in combating financial crime, all while supporting the growth of Monzo. We're looking for someone with significant experience in this area who is passionate about making a real difference.

You’ll play a key role by...

• Investigating the most complex and high-risk financial crime cases, ensuring accurate and efficient resolution within service level agreements
• Serving as the final point of technical escalation and approval for Financial Crime Investigators and Team Managers, including resolving quality challenges
• Providing specialist knowledge, coaching, and constructive feedback to Financial Crime Investigators and Team Managers to enhance service, quality, and performance
• Working with Control Owners, Analysts, and Product Partners to test, launch, and embed new tasks, processes, or rules, and leading their implementation
• Supporting operational effectiveness through deep dives, identifying knowledge gaps, and providing product/process feedback to improve tools and risk management
• Final point of escalation for onboarding decisions and in high risk/complex cases
• Supporting our Learning and Development Team to create new learning materials and guidance for workshops and training sessions

We’d love to hear from you if…

• You have extensive subject matter expertise in Financial Crime (FinCrime) with a strong understanding of policies and regulations within a retail banking environment
• You are a strong team player and able to work effectively as part of a technical team
• You have significant experience in conducting complex Financial Crime investigations with limited or no supervision to resolution
• You have the ability to handle complex escalations within the Financial Crime domain
• You have significant experience identifying trends and delivering Financial Crime technical training and coaching
• You can provide actionable specific feedback to a wide range of audiences and levels
• You have great time management skills, experience of managing conflicting priorities and prioritising time sensitive workloads
• You are able to articulate FinCrime risks facing fintechs and the banking sector
• Bonus points if you hold, or are working towards, a professional qualification in Anti Money Laundering (AML) (e.g. ICA Advanced Certificate, ACAMS)
• You might have fluency in MacOS, Slack, and GSuite tools. But if you don’t hold these, we would still like to hear from you

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you!