The Service Operations Coordinator will support the APAC Services Business in operational tasks, including managing daily activities for Country Services Leads, building documented instructions, and streamlining workflows. Key responsibilities involve contract management, contractor onboarding, financial tracking (timesheets, invoices, payments), reporting (utilization, chargeability, forecasting), recruitment support, project governance, artifact maintenance, partner management, and employee support processes.

Must Have

• Manage contract review, approval, and signing with Legal & partners.
• Handle contractor onboarding, IT access, hardware, BYOD, and offboarding.
• Verify timesheets, validate invoices, and track vendor payments.
• Generate utilization, chargeability, and forecasting reports.
• Provide recruitment and resourcing support.
• Ensure project governance, backlog tracking, and milestone monitoring.
• Maintain artifact repository and track certifications.
• Manage funding and partners, including claims and opportunity tracking.
• Support employee processes like IT ticketing and training.
• Excellent communication skills (verbal & written).
• Solid organizational and multi-tasking skills.
• High attention to detail.
• Good analytical skills.
• Excellent coordination and facilitation.
• Proactive and collaborative mindset.

Perks & Benefits

• Opportunity to work on diverse project and services teams in a dynamic environment.
• Enhance your skills through continuous learning and process improvement initiatives.
• Be part of a collaborative team that values quality and customer service.

Job Description

Why SoftwareOne?

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.

The role

Service Operations Coordinator will support APAC Services Business in operational tasks that include managing daily operational activities for Country Services Leads, build documented instructions and standard operating procedures to streamline workflows.

Key Responsibilities

• Contract management NDA, MSA, SubCon Agreement, SOW review, approval, and signing with Legal &partners
• Contractor onboarding, Workday/IT access setup, hardware requests, BYOD, and offboarding
• Timesheet verification, invoice validation, follow-ups with Finance, and vendor payment tracking
• Utilization, chargeability, and forecasting reports for contractors and internal resources
• Recruitment and resourcing support including requirement gathering, job descriptions, candidate coordination
• Project governance including backlog tracking, milestone monitoring
• Artifact repository maintenance and certification tracking
• Funding and partner management including claims tracking, renewal of SOWs, & opportunity tracking
• Employee support processes e.g. IT ticketing, access issues, training, device return tracking
• Travel and ad hoc request handling and so on

What we need to see from you

• Excellent communication skills - verbal & written
• Solid organizational skills including attention to detail and multi-tasking skills
• Structured, Methodical, Disciplined, Sincere & Dedicated
• Good analytical skills
• Detail Oriented
• Excellent in Coordination & Facilitation of activities/tasks
• Desire to work in a consulting environment
• Self-motivated to complete assigned tasks at the earliest; always showcase sense of urgency for all assigned tasks
• Proactive mindset, curiosity to learn, and a collaborative attitude.

Why Join Us?

• Opportunity to work on diverse project and services teams in a dynamic environment.
• Enhance your skills through continuous learning and process improvement initiatives.
• Be part of a collaborative team that values quality and customer service.

Job Function

Software & Cloud