Associate Analyst, Business Operations [PPGF]

This Associate Analyst role at PayPal Giving Fund involves executing routine business operations tasks with detailed instructions, ensuring efficient processes and appropriate resource allocation. The individual will support the smooth operation of PPGF in the UK and Ireland, interacting with global teammates, product teams, and customer support to assist charities, partners, and donors. Responsibilities include data analysis, managing enrollment processes, preparing regulatory reports, and providing customer and marketing support, all while contributing to PayPal's mission of revolutionizing commerce globally.

Must Have

• Passion for charitable mission
• Thoughtfulness, confidence, and proactiveness
• Patience, persistence, and attention to detail in data handling
• Strong oral and written communication skills
• High level of numeracy and IT skills (Word, Excel, Powerpoint)
• Sensitivity and respect for confidentiality
• Collaborative and flexible style
• Integrity and resilience
• Discipline and drive to manage workload
• Team-oriented and inclusive approach

Good to Have

• Procurement experience
• Design thinking experience
• Right to work in Ireland
• Good working knowledge of German, Spanish or Italian

Perks & Benefits

• Flexible work environment
• Employee shares options
• Health insurance
• Life insurance
• Benefits and resources for financial, physical, and mental health

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

This job is responsible for executing routine tasks with detailed instructions, ensuring that business processes are carried out efficiently and resources are allocated appropriately. They follow standard procedures and receive guidance from peers, primarily impacting their immediate team.

Job Description:

Essential Responsibilities:

• Perform routine operational tasks following detailed instructions.
• Assist in the coordination and execution of operational processes.
• Collaborate with team members to ensure seamless workflow.
• Support resource allocation and program implementation.
• Maintain accurate documentation and records of business activities.
• Communicate effectively with peers and leaders to ensure smooth operations.

Minimum Qualifications:

• No relevant work experience required

Additional Responsibilities & Preferred Qualifications:

About PayPal Giving Fund

PayPal Giving Fund (PPGF) aims to inspire a new wave of philanthropy by harnessing the power of technology to make giving a part of everyday life. We do this by developing and managing innovative programmes that enable donors to support their favourite charities across platforms including PayPal, Facebook, eBay, Humble Bundle and GoFundMe. Funded by PayPal, we are a registered charity in the US, UK, Australia, Canada and Ireland. In 2024 we raised just under $1Bn in donations and we continue to grow our partnerships and impact.

We offer an experience hard to find anywhere else: the opportunity to interact with the internet’s largest businesses, work with cutting-edge technologies in a friendly and energetic small-team environment and do a lot of good in the process.

The Role

Reporting to the Country Manager for UK and IE, you will help to ensure the smooth operation of PPGF in partnership with the UK-based Operations Senior Analyst for UK & Ireland so we achieve our strategic goals. They will interact with PPGF global teammates, the PayPal Giving Platform (PPGP) product team, and the PayPal customer support teams to support charities, partners, and consumers/donors, while helping to ensure charities understand, engage with and benefit from the services PPGF provides.

Your day-to-day:

Operational Support

• Analyze and prepare large datasets for operational use and reporting.
• Maintain integrity of the PPGF directory and enrollment process, by managing the enrollment queue, undertaking regular spot-checking (after directory updates are completed), researching contact information, and ongoing monitoring.
• Prepare ongoing regulatory reports and returns for review by the Country Manager.
• Manage processes to issue manual donation receipts as needed/requested.
• Coordinate with PPGF accounting team and our merchant partners to outreach to charities about payout fails and uncashed cheques and to donors about possible donation reassigns.
• Investigate and follow up on unsuccessful payments.
• Identify operational improvements that would increase our ability to scale and decrease customer support issues.
• Support with preparation for Board meetings and resulting action items as needed.
• Administrative support to the Country Manager as needed.

Customer support

• Manage email inbox to research and action requests, and respond to queries.
• Manage PayPal and Braintree resolution center to minimize chargebacks and identify any product issues.
• Analyze data to refine strategy for targeted charity outreach.
• Partner with customer support teams to ensure donor and charity issues and escalations are resolved.
• Ensure Help Centre and Info Centre information is localized appropriately and kept up to date; ensure aligned CS teams are appropriately trained

Marketing and communications

• Conduct research and outreach to charities for marketing opportunities and targeted outreach to unenrolled charities with large amounts of funds due.
• Periodically review local partner integrations for functionality and appropriate donor disclosures to ensure they meet local requirements and templates.
• Work with PPGF communications manager, product team, translation service and external vendor to manage outreach messages to benefitting charities by email and direct mail.

Global and Other Duties (10%)

• Manage some of the team administration aspects, e.g. team meetings, birthdays etc
• Support the development of specific team building events (Global and UK) as required
• Perform other operational and administrative duties as required to support the organization with employee engagement and appreciation.

What you need to bring:

The successful applicant will have the following attributes:

• A passion for our work, with a strong interest in, and connection to, our charitable mission
• The thoughtfulness, confidence and proactiveness to execute complex tasks successfully
• Patience, persistence, and attention to detail in handling data and written messages with customers,
• An effective communicator, with strong oral and written communication skills and the ability to move a customer relationship forward
• High level of numeracy and IT skills, with confidence in Word, Excel, Powerpoint.
• Sensitivity and respect for confidentiality in handling personal information for customers and staff,
• A collaborative and flexible style, able to handle ambiguity and dependencies on other teams
• Integrity and resilience, taking the initiative when required and responding well to challenges
• The discipline and drive to manage workload and develop yourself within a fast-growing and fast-changing environment
• A team-oriented person who respects and values other people, and always strives to behave in an inclusive way.

The following attributes would also be desirable

• Procurement experience with ability to manage external suppliers and ensure we secure value,
• Design thinking experience: understanding and responding to customer needs in a thoughtful way,
• The right to work in Ireland or ability to secure this would be a bonus, as would a good working knowledge of German, Spanish or Italian.

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.