AppleCare Product Ops - Project Manager

2 Months ago • All levels • Product Management • $120,700 PA - $214,800 PA

Job Summary

Job Description

The AppleCare Product Ops Project Manager will analyze complex business systems and transaction flows related to the sale, enrollment, and billing of service and insurance products. This includes identifying root causes of unexpected results, assessing their financial and customer impact, and collaborating with cross-functional teams to implement solutions. The role involves leading project management activities to ensure timely delivery and effective execution, connecting strategic goals with tactical operations, and presenting findings and recommendations to leadership. This person will also contribute to the design of scalable system architectures for new business initiatives, ensuring alignment with technical and business requirements to drive customer satisfaction and long-term value. This role requires the ability to connect the strategic with the tactical, the systems and the operations and do so objectively. Present how people, processes and technology connect and relate, make the argument where there is opportunity for improvement and do so in a non-biased way. Present to leadership to communicate findings, risk assessment, cost impacts, customer impacts and path to resolution.
Must have:
  • Analyze business systems and transaction flows.
  • Identify root causes and assess impact.
  • Project manage process and system changes.
  • Present findings and recommendations to leadership.
  • Contribute to system architecture design.

Job Details

Analysis of complex business systems and transaction flows associated with the sale, enrollment, and billing of service and/or insurance products to improve the customer experience, increase operational efficiency and scalability, reduce churn, and reduce business risk. Analyze unexpected results to identify root cause and scope financial or customer impact of problems. Engage with multi-functional teams to address unexpected results, advocate for solution development and project manage process and system changes to prevent future exceptions. Take ownership and lead project management activities to ensure timely delivery, multi-functional alignment, and effective execution from design through implementation. Connect the strategic with the tactical, the systems and the operations and do so objectively. Present how people, processes and technology connect and relate, make the argument where there is opportunity for improvement and do so in a non-biased way. Present to leadership to communicate findings, risk assessment, cost impacts, customer impacts and path to resolution. Contribute to the design of scalable and robust system architectures for new business initiatives, ensuring alignment with technical and business requirements, identifying risks and opportunities, and deliver solutions that drive customer satisfaction and long-term value.

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