Application Support Engineer

Description

Description 

What you get to do 

Responsibilities: 

• Managing Complex Applications hosted on cloud
• Support Application maintenance activities
• Managing Daily data processing & troubleshoot failures

• Building proactive Monitoring & alerting service.
• Automation using ansible, python, Perl scripting
• Setup & securing new Application instances
• Change management, Building deployment and rollback plans and procedures. Deploying patches & Fixes.
• Creating and maintaining knowledge base for various technical resolutions
• Create and setup deployment scripts for different environments (i.e. Test properties vs Prod properties)
• Configure and optimize instances and web servers for optimal performance. (ex: adjusting default connection limits, adjusting request queuing thresholds)
• Support, Architect and Implement alongside Technical & Operations teams to meet our customers' individual needs for their infrastructure & application deployments.
• Work on critical, highly complex customer problems that will span multiple AWS services (dealing daily with high severity incidents).
• Help build and improve customer operations through scripts to automate and deploy AWS resources seamlessly with as little manual intervention as possible.
• Collaborate and help build utilities and tools for internal use that enable you and your fellow Engineers to operate safely at high speed / wide scale.
• Drive customer communication during critical events.
• Provide on-call off hour support and flexible to work in 24*7 shift environment

Qualifications & Skills Sets :  

• 5+ years of relevant experience
• Excellent hands-on experience in managing Application Support (3 tier/2 tier apps) 
• Strong problem solving, analytical and communication skills 
• Exposure in handling complex application performance issues  
• Exposure to APM tools like AppDynamics, Dynatrace  
• Excellent skills on managing containerized / cloud-based application with exposure to various cloud services (EC2, S3, IAM, ELB, VPC, VPN). 
• Good experience in a DevOps environment / Operations team / Infrastructure Operations team.
• Excellent Troubleshooting skills
• OS level knowledge (Windows or Linux)
• Database skills ( SQL ,Oracle or Postgres / Casandra)
• Application Server ( skills on any of Middleware technologies e.g. – Tomcat , WebLogic , WebSphere)
• Good understanding on Networking , Load balancers
• Exposure to scripting language (Ansible, Perl, Python, Ruby, Shell script, Powershell etc.)
• Experience in working with tools like OpsGenie, Nagios, Rundeck,

Additional Skills Desired: 

• Cloud / Application level Security experience
• experience in Banking & Financial domain
• Has worked in an Agile / Sprint development model.