Assistant Finance Manager, OTC - Credit & Collection

Get to Know the Team

The OTC team is an established team responsible for collection activities. We make impact by enhancing Grab cashflow. We are made up of proactive, enthusiasm and result-focused pool of people.

Get to Know the Role

We are looking for an experienced and motivated Supervisor to lead our dynamic Order-to-Cash (OTC) team. You will steer the team's receivable collection, billing and cash application activities to maximize the conversion of receivables to cash for the business in Thailand. You will build a best-in-class collections function, with a unique opportunity to shape processes, implement systems, and drive performance as the team embarks on a new journey of growth and optimization.

The Critical Tasks You Will Perform

• You will lead, mentor, and develop a collections team by setting monthly targets and KPIs
• You will serve as the primary escalation point for complex client disputes and overdue accounts, providing guidance and intervention to resolve issues.
• You will oversee end-to-end billing, invoicing, collections, cash application, and data integrity to ensure accurate, timely invoicing and clean customer ledgers.
• You will drive client relationship strategy and proactive issue resolution: early identification/routing of billing disputes, and swift resolution.
• You will equip the team with a deep client process insights (PO requirements, payment cycles, approval routes) and lead complex reconciliations when needed.
• You will deliver actionable collections forecasts and consolidated performance/status report to leadership, supporting doubtful-debt provisioning/write-offs and ensuring compliance with WHT and financial regulations.
• You will lead continuous improvement of collections processes, and reporting; implement team-sourced enhancements; and oversee bad-debt recovery with legal/third-party partners.
• You will be a main liaison between the collections team and internal stakeholders, including Business teams (Sales), and Regional and Local Finance teams.

What Essential Skills You Will Need

• A Bachelor's Degree in Finance, Accounting, Business Administration, or a related field.
• You have 4+ years of experience in collections, credit control, or accounts receivable, with at least 2 years in a supervisory or team lead capacity.
• Experienced in achieving targets under tight deadlines in high-volume settings.
• Excellent communication, negotiation, and interpersonal skills.
• Specific experience with Oracle Financials is advantageous.
• Good understanding of accounting principles.