Associate Application Support

Company Description

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Job Description

Roles & Responsibilities:

We are seeking a highly motivated and experienced Application Support Specialist to join our team. This role is crucial in providing support for our Qualtrics platform, managing surveys, and contributing to continuous improvement initiatives to ensure a seamless user experience across internal stakeholders. While experience with Qualtrics is preferred, we also welcome candidates with a background in other survey management tools or relevant platforms. We also value applicants with strong HRIT experience who are adaptable and eager to learn.

This position offers a unique opportunity to contribute to high-impact projects within the HRIT landscape, while collaborating with cross-functional teams to improve digital employee experience.

Responsibilities

• Incident Management: Troubleshoot and resolve platform-related issues, prioritizing urgency and user impact. Escalate complex problems when necessary.
• Manage Surveys: Setup and maintain ongoing management of Qualtrics surveys, based on defined templates, procedure and timeline, ensuring alignment with business requirements and best practices. This includes user management, data integration, and ensuring high-quality reporting.
• Continuous Improvement: Identify areas for process optimization, develop and implement solutions, and track their effectiveness over time.
• Testing Activities: Prepare and execute test scenarios, validate functionalities, and maintain test documentation to support high-quality deliverables.
• System Maintenance: Manage test data environments, maintain test users, carry out system cleaning activities, and ongoing platform maintenance tasks as needed.
• Ad-Hoc Support: Assist with ad-hoc activities and new work packages as required.
• Collaboration: Work collaboratively with various stakeholders, including IT teams, researchers, and business users, to ensure seamless Qualtrics operations and feedback solutions.

Qualifications

Educational qualification:

BCOM/BBA/MBA

Experience:

3 - 5 years

Mandatory/requires Skills:

It is an associate position and hence please check for 3-5 years’ experience candidate

• Candidate should have experience in survey tools (Ex: SurveyMonkey, Google forms or Zoho survey) management (configuring as per requirement, testing, trigger survey forms, report extraction and analytics, client feedback handling and process improvements). Experience in handling and resolving incidents/tickets.
• Should have interacted with the IT team (Example: SaaS vendor, infra team, Application team) in order to ensure survey tools work as per specification
• Strong analytical skills for problem-solving and solution design. Good communication skills as they will be interacting with very senior level leadership in Bosch.
• Should have experience of handling 2-5 members
• Works independently and guides the team to ensure service delivery as per KPI and Quality

Preferred Skills:

Knowledge of coordinating new releases, features, and enhancements.

• Experience in continuous improvement initiatives and best practices.
• Ability to create or contribute to internal documentation or knowledge-sharing platforms.
• Familiarity with testing methodologies, including preparation of test scenarios and execution of test cases. Qualtrics certifications (e.g., Qualtrics CoreXM Certified) are a plus.

Additional Information

Educational qualification:

BCOM/BBA/MBA

Experience:

5 - 7 years