Associate Business Solutions Specialist

About Tekion:

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

We are looking for a detail-oriented and process-driven individual to join our Implementation team. The role involves working closely with cross-functional teams (Configuration, Integration, Contract Center, and Support) to ensure accurate dealership setup in the ARC platform based on Blueprint documentation.

This role is critical to delivering a seamless onboarding and configuration experience for dealerships by ensuring accuracy, completeness, and adherence to best practices.

Key Responsibilities:

• Review dealership Blueprints and map them to ARC system configurations.
• Configure dealership setup in ARC (Scheduling Settings, Opcode Management, Service Settings, Labor Pricing, Cashiering, Transportation, etc.).
• Validate data accuracy in Report Cards and drop comments for dependencies or clarifications.
• Collaborate with Integration and Support teams for setup dependencies.
• Document setup steps in Confluence and ensure compliance with SOPs.
• Identify and escalate gaps, missing information, or discrepancies in the Blueprint.
• Provide inputs to automation initiatives to reduce manual configuration effort.
• Maintain accuracy, consistency, and timeliness across all assigned implementation projects.

Required Skills & Qualifications:

• 0-2 years of experience in Business System Support.
• Hands-on experience with system configurations, workflow setups, or financial statement mapping.
• Excellent attention to detail and ability to follow structured processes.
• Proficiency in Excel, Confluence, JIRA (or similar tools).
• Strong written and verbal communication skills.

Good to have:

• Strong understanding of dealership operations (Service, Parts, Finance, Accounting)

Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.

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