Associate Director

Associate Director

Associate Director, ISG Information Services Group Americas, Inc., Stamford, Connecticut (remote): Provide direction for multiple Managed Services engagements. Oversee indirect offshore teams that support governance of large information technology (IT) outsource managed services agreements (MSA) for clients. Responsible for overall delivery and client satisfaction, high-level client interaction, project status management and reporting, identifying, and selling additional value-add work for clients, and supporting sales opportunities. Support clients in interpreting contracts with their IT service providers. Draft contracts between ISG and clients, including Statements of Work (SOW), Financial Provisions, and Service Levels. Review and manage development of any client-facing documentation related to technology deployments, process workshops, and transaction support. Must have a Bachelor of Laws (LL.B), Bachelor of Civil Law (B.C.L.), or foreign equivalent and Five years of experience as a Contracts Manager, Contracts Analyst, or similar role. Required experience must include five years of experience in a: (i) Client-facing role leading/managing a team supporting governance of large IT outsource MSA; or (ii) Service provider role responsible for management and delivery of large outsource MSA. Experience may be gained concurrently. Position eligible for telecommuting from any location in the United States. International and domestic travel required up to 25% of the time. Apply at: isg-one.com/careers.