Associate Director

2 Months ago • 5 Years +

Job Summary

Job Description

As an Associate Director, you will be providing direction for multiple Managed Services engagements, overseeing indirect offshore teams supporting the governance of large IT outsource managed services agreements (MSA) for clients, and being responsible for overall delivery and client satisfaction. You will be involved in high-level client interaction, project status management and reporting, identifying and selling additional value-add work for clients, and supporting sales opportunities. Your role also includes supporting clients in interpreting contracts with their IT service providers, drafting contracts between ISG and clients, including Statements of Work (SOW), Financial Provisions, and Service Levels, and reviewing and managing the development of client-facing documentation related to technology deployments, process workshops, and transaction support.
Must have:
  • Experience as Contracts Manager or similar role.
  • Experience in client-facing role managing large IT outsource MSA governance.
  • Experience in service provider role delivering large outsource MSA.

Job Details

Description

Associate Director

 

Associate Director, ISG Information Services Group Americas, Inc., Stamford, Connecticut (remote): Provide direction for multiple Managed Services engagements. Oversee indirect offshore teams that support governance of large information technology (IT) outsource managed services agreements (MSA) for clients. Responsible for overall delivery and client satisfaction, high-level client interaction, project status management and reporting, identifying, and selling additional value-add work for clients, and supporting sales opportunities. Support clients in interpreting contracts with their IT service providers. Draft contracts between ISG and clients, including Statements of Work (SOW), Financial Provisions, and Service Levels. Review and manage development of any client-facing documentation related to technology deployments, process workshops, and transaction support. Must have a Bachelor of Laws (LL.B), Bachelor of Civil Law (B.C.L.), or foreign equivalent and Five years of experience as a Contracts Manager, Contracts Analyst, or similar role. Required experience must include five years of experience in a: (i) Client-facing role leading/managing a team supporting governance of large IT outsource MSA; or (ii) Service provider role responsible for management and delivery of large outsource MSA. Experience may be gained concurrently. Position eligible for telecommuting from any location in the United States. International and domestic travel required up to 25% of the time. Apply at: isg-one.com/careers.

 

 

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