Senior Director, Managed Learning Services – Sales & Business Development

Position Overview

The Senior Director of Managed Learning Services – Sales & Business Development is responsible for driving revenue growth through the design, positioning, and sale of large-scale managed learning and training development solutions.

This individual will leverage deep expertise in enterprise learning operations, outsourcing models, and digital transformation to solution, price, and sell complex managed services engagements to Fortune 1000 clients. The role combines consultative selling, strategic account leadership, and thought leadership to expand the firm’s learning services portfolio and market footprint.

Responsibilities

Business Development & Solutioning

• Lead the end-to-end solution design, proposal, and sales process for large-scale managed learning and training development engagements.
• Collaborate with delivery, operations, and finance teams to create tailored, cost-effective, and scalable learning solutions.
• Develop pricing models, statements of work (SOWs), and service-level frameworks aligned with client needs and business outcomes.
• Present solutions to C-suite and senior executives to drive client decision-making and close multi-million-dollar opportunities.
• Partner with marketing and practice leadership to position thought leadership and value propositions in the market.

Account & Relationship Management

• Build and maintain executive-level client relationships focused on long-term partnership and revenue growth.
• Expand existing accounts through cross-selling of managed learning, enterprise training, and digital adoption services.
• Serve as a trusted advisor to client leadership teams on learning strategy, workforce enablement, and digital transformation.
• Lead pursuit governance, sales forecasting, and pipeline management activities.

Market Strategy & Thought Leadership

• Identify emerging trends, technologies, and client challenges to inform new offerings and market positioning.
• Represent the firm at conferences, client briefings, and industry panels to promote expertise in managed learning services.
• Collaborate with internal marketing teams to create go-to-market materials, case studies, and success stories.
• Drive innovation in solution design by integrating AI, digital adoption platforms, and modern learning delivery models.

Required Skillsets

• This is a remote position based in the US
• 10+ years in learning services, outsourcing, or consulting sales with a proven track record of selling managed training or professional services engagements ($5M+ range).
• Deep understanding of learning operations, digital learning technologies, and managed services delivery models.
• Executive level communication and negotiation skills.
• Strong business acumen, financial modeling, and proposal development expertise.
• Experience working with clients implementing major enterprise systems (ERP, CRM, HCM, etc.) is strongly preferred.

Performance Metrics

• Annual revenue and margin growth.
• Win rate and pipeline conversion.
• Expansion of existing accounts and new client acquisition.
• Client satisfaction and renewal rates.
• Accuracy of forecasts and profitability of engagements.

Education

• Bachelor’s degree in Business, Learning, or related field
• MBA or another advanced degree (s) desirable

At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.

The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.

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