Associate Renewals Account Manager

2 Months ago • All levels

Job Summary

Job Description

As an Associate Renewals Account Manager, you will focus on ensuring the successful renewal and retention of existing client contracts. You will demonstrate the value of Progress products to close more revenue and enable the adoption of solutions by up-selling and cross-selling. You will also serve as a trusted partner to enterprise customers, advising them on various questions and assisting them in addressing any challenges they may encounter. This role involves preparing quotes, managing pipelines, handling customer inquiries, and collaborating with various teams to ensure customer satisfaction. The position is hybrid with the office located in Rotterdam.

Must have:

Proficiency in German and English
Good command of Excel
Results-driven with a customer-first mentality
Strong communication skills
Proven team player

Good to have:

Background in contract renewals
Relevant educational background

Perks:

Employee Stock Purchase Plan Enrollment
24 vacation days annually
Birthday day off
Holiday entitlement increases with years of service
Extra time off for service anniversaries
Community service time off
International Women’s Day – March 8 is an official holiday for all employees
Group personal pension plan
Income protection coverage
Collective health insurance
Hybrid working
Meal and commuting allowance
Bike lease scheme with tax benefits
Company fitness program

6 skills required

6 skills required for this role

Add these skills to join the top 1% applicants for this job

salesforce

excel

mathematical

team-player

deal-closure

account-management

Job Details

We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease.

We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Renewals Account Manager, Associate - German speaking and help us do what we do best: propelling business forward.

In this role, you will be working with our customers to ensure the successful renewal and retention of existing client contracts. By demonstrating the value and benefits of the Progress products, you will be identifying opportunities to close more revenue and enable the adoption and expansion of our solutions by up-selling and cross-selling. Along with all that, you will also act as a trusted partner of some of our enterprise customers advising them on various questions and helping them tackle any challenges that they might have.

This is a hybrid position. Our office is in Rotterdam and is available to everyone who would like to work from the office, whether regularly or occasionally. The position is suitable only for candidates based in the Netherlands.

In this role, you will:

Engage in conversations that result in successful renewals, up-sells, win-backs, cross-sells, and referrals as well as identify and transfer new business leads to account management teams
Reconcile orders against contract parameters ensuring proper license configurations and pricing
Prepare quotes and book orders of diverse complexity to ensure proper invoicing
Manage pipeline by tracking all customer activity, from prospect to deal closure
Maintain an updated sales forecast in SalesForce.com
Handle customer inquiries through to resolution while building up our customers’ awareness and understanding of the product attributes, elements, upgrades, add-ons, etc.
Partner with Sales, Tech Support, Finance, and product teams to address challenges and ensure customer satisfaction

Your background:

Proficiency in German and English; Other European language is a plus
Good command of Excel with the ability to easily interpret mathematical information
Results-driven, with a customer-first mentality and eager to learn
Strong communication, consultative, and influencing skills
Proven team player
Comfortable working in a fast-paced, dynamic environment to meet evolving business requirements
Strong attention to detail, following and improving processes

Additionally, it would be beneficial if you have:

Background in contract renewals, sales operations, or account management within an enterprise environment
Relevant educational background in technology, business, economics, or similar.

If this sounds like you and fits your experience and career goals, we’d be happy to chat.  

Compensation:

Employee Stock Purchase Plan Enrollment

Vacation, Family, and Health:

24 vacation days annually
Birthday day off
Holiday entitlement increases with years of service
Extra time off for service anniversaries
Community service time off
International Women’s Day – March 8 is an official holiday for all employees
Group personal pension plan
Income protection coverage in case of long-term illness or reduced earning capacity
Collective health insurance
Hybrid working
Meal and commuting allowance (public transport card or per-kilometer reimbursement)
Bike lease scheme with tax benefits
Company fitness program – access to gyms nationwide

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