Job Description
- Knowledge of salesforce.com product and platform features, capabilities, and best use.
- Experience with an enterprise CRM or customer service application.
- Ability to manage transactions through every stage.
- Develop and execute win/win negotiation strategies for small account contract renewals.
- Own and manage the renewals process in collaboration with account teams.
- Collaborate with internal resources such as Customer Success, Account Executives, and Sales Operations.
- Identify customer requirements, uncover roadblocks, and manage the renewal to completion.
- Communicate risk clearly and take steps to mitigate.
- Accurately maintain and forecast a rolling 90-day forecast of renewals.
- 2+ years of demonstrated success in a Sales, Operations, or Account Management capacity with a focus on negotiating contracts.
- Possess negotiation skills for value-based contract negotiations.
- Strong process management and ability to manage a high volume of transactions and tasks.
- Customer management experience.
Job Category
Customer Success
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The Salesforce Associate Renewal Manager is responsible for owning and executing a portfolio of renewal contracts in an assigned territory. Renewal Managers partner with internal stakeholders such as Sales and Customer Success & Growth (CSG) organizations to secure every renewal. They are responsible for minimizing financial attrition, locking in the most favorable terms, identifying growth opportunities Renewal Managers are responsible for ensuring that customers are set up for success while maximizing the financial results for Salesforce.
Responsibilities:
- Develop and execute win/win negotiation strategies for small account contract renewals that maximize contract value while protecting and enhancing customer trust.
- Own and manage the renewals process in collaboration with the account teams
- Collaborate with internal resources such as Customer Success, Account Executives, and Sales Operations to ensure successful renewals
- Identify customer requirements, uncover roadblocks, and manage the renewal to completion
- Communicate risk clearly and take steps to mitigate
- Accurately maintain and accurately forecast a rolling 90 day forecast of renewals in your territory
Required Skills/Experience:
- 2+ years of demonstrated success in a Sales, Operations, or Account Management capacity with a focus on negotiating contracts
- Possess negotiation skills that allow for value-based contract negotiations with customer billing contact
- Strong process management and ability to manage a high volume of transactions and tasks.Customer management experience
Desired Skills/Experience:
- Knowledge of salesforce.com product and platform features, capabilities, and best use
- Experience with an enterprise CRM or customer service application. Experience with salesforce.com a significant plus.
- Ability to manage transactions through every stage
Leadership Qualities:
PASSION: Passionate about Customer Success
BEGINNERS MIND: Always learning, approaches each interaction with open mind, great listener and hands-on
URGENCY: Ability to move fast and drive business value and results
OHANA: Embodies Aloha culture: A team player that everyone enjoys working with and has a generous heart
TRUST: Trust the company’s core values
ADAPTABLE: Excels in high levels of uncertainty and change
About Salesforce:
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" five years in a row and one of Fortune's "100 Best Companies to Work For" eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
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