Associate Technical Support Engineer - NextGen

1 Month ago • All levels • Software Development & Engineering

Job Summary

Job Description

The Associate Technical Support Engineer - NextGen assists customers by analyzing complex technical problems and finding resolutions using diagnostic techniques. This involves recreating customer issues, reviewing diagnostics, debugging through source code, and collaborating with the development team. This role provides value to customers by solving real-world problems. The NextGen Academy offers in-depth training, hands-on experience, and rotations across teams. Responsibilities include resolving technical issues, reproducing complex incidents, and acting as a mentor. The role also involves gaining skills in databases, operating systems, and cloud environments.
Must have:
  • Develop technical knowledge on Rocket products
  • Strong evidence of coding experience
  • A highly personable team player
  • 2:1 Degree or higher in an engineering or science-based discipline
  • Self-motivated and eager to learn
Good to have:
  • Experience coding in COBOL, C, C++, C#, or Java
  • Interest in and participation in personal coding projects
  • Good working knowledge of Windows, Unix, or Linux
  • Awareness of Agile and Scrum methodologies
Perks:
  • In-Person Training Programme
  • Mentorship from Industry Experts
  • A People-First, Supportive Environment
  • Competitive Salary
  • Unlimited Holiday
  • Hybrid Working

Job Details

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Support Engineer assists Rocket customers with their business critical incidents by analysing complex technical problems and finding resolutions using appropriate diagnostic techniques. This could include recreating customer issues, reviewing diagnostics, debugging through the system source code, and working with the development team to deliver permanent solutions. The support engineer solves real problems for, and delivers value to our worldwide customer base – every day.

Ignite your career with our NextGen Academy as a full-time Associate Technical Support Engineer - NextGen

Join our COBOL and Enterprise Suite product teams and work on enterprise software used by many of the world's largest organizations. You'll contribute to developing compilers, IDE integrations, runtime APIs, and mainframe emulation environments—building tools that support business-critical applications across Windows, Unix, Linux, Containers, and the Cloud.

As part of a collaborative, agile team, you'll learn from experienced engineers and gain hands-on experience with a variety of technologies. No prior COBOL experience is required—our structured training program will provide you with the foundation you need to succeed.

If you're passionate about technology, coding, and working with customers, we’re excited to welcome you as the next generation of Rocketeers!

* Applicants must have the right to work in the UK; as we are unable to offer sponsorship

What to expect from the NextGen Academy:

  • Kick off with 3 months of in-depth hands-on technical learning, designed to equip you with the skills you need to excel.

  • Work alongside experienced engineers on live projects from day one that shape the future of our COBOL and Enterprise Technologies.

  • Investigate and deliver bug fixes, working closely with support teams and customers. 

  • Collaborate with experts to design and develop new features for enterprise products. 

  • Discuss technical requirements, write design documents, and document your work. 

  • Write and manage automated tests to support the development of robust and reliable software.

  • Experience a unique set of rotations across engineering teams, professional services, and technical support teams to learn cross-functional skills and understand Rocket’s products and customers

At the end of the NextGen Academy the candidate will be able to:

  • Program in COBOL

  • Participate in customer projects related to COBOL Programming and Application development

  • Demonstrate understanding of

    • the development lifecycle, and how to apply to application development related to COBOL

    • effective use of the COBOL Development tooling

    • articulation of why customers use COBOL and the general criticality of COBOL application in business

    • and the Rocket foundation Portfolio

What We’re Looking For
Required: 

  • Ability to quickly develop technical knowledge on one or more Rocket products

  • Ability to quickly develop conceptual and technical knowledge of Rocket products including new releases, new products and interfaces

  • 2:1 Degree or higher in an engineering or science-based discipline. 

  • Strong evidence of academic, personal, or commercial coding experience. 

  • A highly personable team player who can work effectively with colleagues and customers. 

  • Self-motivated and eager to learn, both independently and in a team setting. 

Nice to Have: 

  • Experience coding in COBOL, C, C++, C#, or Java. 

  • Interest in and participation in personal coding projects or open-source contributions. 

  • Good working knowledge of Windows, Unix, or Linux environments. 

  • Awareness of Agile and Scrum development methodologies. 


What You’ll be doing in the Role: Associate Technical Support Engineer - NextGen

  • Successfully resolve technical issues from internal or external users using appropriate diagnostic techniques including trace analysis or debugging through the system source code.

  • Reproduce complex incidents affecting business critical accounts. Test and deliver subsequent fixes as appropriate.

  • Act as a mentor, guide and leader to other employees.

  • Ability to articulate clearly, recommend and explain resolutions to external customers/clients.

  • Perform, with limited direction, problem verification by confirming customer’s environment, error messages, and symptoms of a problem

  • Available for some after hours, weekend and/or holiday work

  • Gain exposure and skill in a variety of technologies including

    • databases (Oracle, DB2, MS SQL Server)

    • operating systems (Windows, Linux/UNIX, Z/OS) 

    • programming language knowledge

    • system level IBM mainframe experience of CICS, IMS or JCL

    • cloud environments such as AWS, Azure and GCP.


What We Offer 

  • In-Person Training Programme – A structured training programme designed to teach you the fundamentals and set you up for success, held in our Newbury office. 

  • Mentorship from Industry Experts – A well-established mentoring programme where you'll receive guidance from experienced engineers to help grow your skills and career. 

  • A People-First, Supportive Environment – A friendly and collaborative workplace where your development is a priority. 

  • Competitive Salary

  • Unlimited Holiday – Encouraging a healthy work-life balance. 

  • Hybrid Working – Typically 2-3 days per week in our Newbury office, with flexibility to work remotely. 

.

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.  If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com.  We will make a determination on your request for reasonable accommodation on a case-by-case basis.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Similar Jobs

bytedance - Hardware Product Manager (VR/AR)

bytedance

San Jose, California, United States (On-Site)
3 Months ago
Zuru - Key Account Manager - Grocery

Zuru

Minneapolis, Minnesota, United States (On-Site)
2 Months ago
Apple - Pixel Development Engineer

Apple

Cupertino, California, United States (On-Site)
1 Month ago
GoMotive - Manager, AI Systems and Monitoring

GoMotive

Pakistan (Remote)
1 Week ago
Ethos Life - Principal Product Manager, Partnership

Ethos Life

Bengaluru, Karnataka, India (Hybrid)
2 Months ago
AECOM - Civil / Highway Engineer - Transportation Design

AECOM

Pittsburgh, Pennsylvania, United States (Hybrid)
3 Weeks ago
Inveniolsi - SAP BODS Consultant

Inveniolsi

Mumbai, Maharashtra, India (On-Site)
3 Weeks ago
Saviynt - Senior Principal Software Engineer - Privileged Access Management (PAM)

Saviynt

El Segundo, California, United States (Hybrid)
8 Months ago
Apple - Senior Regulatory Engineering Project Manager

Apple

Cupertino, California, United States (On-Site)
2 Months ago
Inveniolsi - SAP TRM Consultant

Inveniolsi

Riyadh, Riyadh Province, Saudi Arabia (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Crunchyroll - Engineering Manager, tvOS

Crunchyroll

Dallas, Texas, United States (Hybrid)
2 Months ago
Scopely - VP, Product Management - Star Trek Fleet Command

Scopely

Dublin, County Dublin, Ireland (On-Site)
8 Months ago
Pay2 - Site Reliability Engineer (SRE)

Pay2

Gurugram, India (On-Site)
1 Month ago
Bright Edge - Staff Engineer

Bright Edge

Hyderabad, Telangana, India (Remote)
8 Months ago
extreme network - Director of Marketing - Integrated Campaigns

extreme network

North Carolina, United States (Remote)
4 Months ago
NVIDIA - Senior Manager, Test Engineering

NVIDIA

(Remote)
5 Months ago
Guardian - Senior QA Engineer - IT

Guardian

Chennai, Tamil Nadu, India (On-Site)
2 Months ago
Enphase Energy - Senior Analytics - Supply Chain

Enphase Energy

Bengaluru, Karnataka, India (On-Site)
4 Months ago
Side - Senior Test Automation Engineer

Side

Braga, Braga, Portugal (Remote)
1 Year ago
bytedance - Finance Business Partner - Global Monetization

bytedance

San Jose, California, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Newbury, England, United Kingdom

version 1 - Java Support Consultant

version 1

London, England, United Kingdom (On-Site)
3 Months ago
Foster and partners  - Facilities Minor Works Manager

Foster and partners

London, England, United Kingdom (On-Site)
1 Week ago
Pulse Point - Sr. Machine Learning Engineer, AdTech

Pulse Point

United Kingdom (Remote)
3 Months ago
Jagex - Game Systems Engineer

Jagex

Cambridge, England, United Kingdom (Hybrid)
1 Month ago
Tesla - Senior Operations Specialist (Accounts Receivable), Leasing

Tesla

London, England, United Kingdom (On-Site)
5 Months ago
ElevenLabs - AI Safety Operations

ElevenLabs

United Kingdom (Remote)
3 Months ago
Tesla - Sales Advisor

Tesla

Norwich, England, United Kingdom (On-Site)
5 Months ago
rivos - Deep Learning Libraries Engineer

rivos

United Kingdom (Hybrid)
1 Year ago
Monzo - Lead Product Designer, Growth

Monzo

London, England, United Kingdom (Hybrid)
1 Week ago
Spaulding Ridge - Anaplan Solution Architect

Spaulding Ridge

London, England, United Kingdom (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Software Development & Engineering Jobs

Scale AI - Engineering Manager, Growth

Scale AI

San Francisco, California, United States (Hybrid)
2 Months ago
Arkose Labs - Senior Live Site Engineer

Arkose Labs

Pune, Maharashtra, India (Hybrid)
2 Months ago
AFRY - Lead Mechanical Engineer

AFRY

Al Shuqaiq, Jazan Province, Saudi Arabia (On-Site)
3 Years ago
Tencent - Data Engineering Intern

Tencent

(On-Site)
4 Months ago
Tesla - Cell Manufacturing Engineering Internship, Roll-to-Roll Equipment

Tesla

Brandenburg, Germany (On-Site)
4 Months ago
ShyftLabs - Senior Engineer - Store Technology

ShyftLabs

Noida, Uttar Pradesh, India (Hybrid)
7 Months ago
Capgemini - Collab Engineer

Capgemini

Gurugram, Haryana, India (On-Site)
1 Month ago
gitlab - Support Engineer

gitlab

United States (Remote)
1 Week ago
ShyftLabs - Apache Druid Engineer

ShyftLabs

Gurugram, Haryana, India (Hybrid)
9 Months ago
Tesla - Senior Cell Mechanical Design Engineer

Tesla

Brandenburg, Germany (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.At Rocket, software is about more than just code—it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

United Kingdom (Remote)

United States (On-Site)

Vilnius, Vilnius County, Lithuania (Hybrid)

Rogers, Arkansas, United States (On-Site)

Sydney, New South Wales, Australia (Remote)

United Kingdom (Remote)

View All Jobs

Get notified when new jobs are added by Rocket

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug