Audio Screening and Triage

Imagine what you could do here! New insights have a way of becoming extraordinary products, services, and customer experiences very quickly. Do you bring passion and dedication to your job? If so, we are looking for individuals like you. The Audio and Media Technologies (AMT) group provides the audio, video, and graphics foundation across all of our innovative products across iOS, watchOS, tvOS, visionOS, macOS, AirPods and Beats. The Audio QA team provides audio software quality engineering support across all of our products. We are seeking a creative, organized, and proactive triage engineer to join our triage team as we field audio bugs from engineering, developers, and customers—truly, the whole world. In this role, you will interact with an extensive breadth of audio issues spanning across all of our hardware and software products, including accessories. Critical yet thoughtful thinking is your strong suit—you are able to identify and appreciate the nuances of our products and features as they relate to digital audio. Those who are adept at load balancing, working with an ever-changing community of users and devs, all while handling inevitable context shifts, will shine in this role. Those with a proven drive of using new technology to solve age-old problems are warmly encouraged to apply.

This is a high visibility job that involves a deep understanding of what everyone on the team is working on. You will combine a love of software and Audio with a strong dedication to product quality and reliability. Excellent communication and teamwork are a requirement, as you will be asked to work closely with bug originators, team members, and other engineering teams. This role is suitable for those who crave the opportunity to learn and synthesize massive amounts of audio-based knowledge around expected behaviors, device capabilities, and ecosystem interactions. And this role is perfect for those who want to do all of that while supercharging their capabilities using generative AI.

• Screen and triage incoming audio bugs (understand, clarify, and provide guidance) for our audio engineering teams
• Resourceful usage of existing tools and emerging technology for daily tasks; advocating and assisting in the design of new tools
• Identify and elevate trends within the queue of incoming bugs; initiate collaboration to resolve issues
• Work directly with engineering and cross-functional, audio-adjacent screening and triage teams in order to solve complex problems

• B.S. or higher in Computer Science, Computer Engineering, Electrical Engineering, Music Technology, or equivalent experience
• Strong foundation with scripting languages like JavaScript and Python
• 3–5 years experience working with issue/ticket tracking, routing, and resolving
• Strong problem solving and debugging skills along with a diligent mentality

• * Experience with building tools and software with generative AI
• * Functional understanding of CS concepts and the software development lifecycle
• Fundamental understanding and experience with real-time audio handling (sample rates, buffering, PCM, drivers, etc.)
• Expert-level familiarity with our products and platforms
• Exemplary written communication skills, and diligent, yet confident personal communication skills
• Experience with debugging low-level process and threading issues
• Experience with Swift/Objective-C/C++
• CoreAudio API experience

Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $115,700 and $203,000, and your base pay will depend on your skills, qualifications, experience, and location.

Employees also have the opportunity to become a shareholder through participation in our discretionary employee stock programs. Employees are eligible for discretionary restricted stock unit awards, and can purchase stock at a discount if voluntarily participating in our Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Benefits.

Note: Benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

We are an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

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